Video Screencast Help


Created: 17 Nov 2011 • Updated: 18 Nov 2011 | 5 comments

Hi I am new to the forum and really need some advice, please! Last week I went on two reputable websites at work and immediately I got a pop up from Symantec that there was a Trojan horse quarantined. I have version It is a trojan-spy.html.smitfraud.c and symantec said it was successfully quarantined and I chose delete as the action it was to perform. It was located in my temporary Internet files which I also deleted. then i restarted my computer and ran a full scan which did not detect anything. However, it is still sitting in my risk history and it won't go away. My computer has not been acting funny at all. I guess I just want to make sure it is okay and not a threat. I cant delete it from the risk history, is there any way i can do that? I have been so concerned as we do have sensitive material on our computers at work. Does anyone have any advice for me? Please ease my mind!

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Thomas K's picture


I would run a full scan in safe-mode on this system now, and then run a scan with our Norton Power Eraser to see if your system is still infected.

Did you know you are running an AV product that came out in the 2006 timeframe. That AV engine is ancient in the life of security software. I recommend upgrading to a modern security product that offers many more technologies to protect you system.

If you are protecting a small business environment, see our decision treee to see what SMB product is right for you.

For Enterprise Protection, check out the latest in Endpoint Protection -

I hope this is helpful information.



BenDC's picture

Moving to SAV/SEP forum for better visiblity.

Macbeth's picture

Hello, thank you all for your advice. I am aware that the AV system is old but we are not allowed to download anything on the computers and are not even really allowed online except for business purposes. I don't think the computer infected, I would just like to remove the threat for the risk history. Any idea how to do that?

Thomas K's picture

Check this KB -

Removing security risks with Symantec AntiVirus 10.x or Client Security 3.x

If you are using Symantec System Center, this KB may be helpful -

Cannot delete quarantined files from individual clients in Symantec System Center

Let us know if this resolved your issue.