I am the IT person for a small city and I have cleaned quite a few viruses off of our systems over the years but I just cannot think of the solution to this problem. So... I need help.
One of my users had the Trojan.FakeAV on her computer so I checked the registry and deleted three references to it.
After that, Endpoint Protection popped up, scanned the system, found "Trojan.FakeAV" and deleted it.
Now, this user's system refuses to connect to the internet. At first, she could conntect to anything that started with "https://" but that has since gone away as well.
I have checked several settings and I cannot find anything that helps.
Does anyone out there have a clue? Please help. my user really needs her computer back and I do NOT want to reinstall her system from scratch.
Thanks,