trojan.gen virus in system detect b y symantec. It shown pending analysis. What it mean?
Run the full scan.
How to run the Threat Analysis Scan in Symantec Help (SymHelp)
What SEP version are using ?
What's the filename and location of the file?
See if this aplpies:
When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect
Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.
What action did SEP ultimately take? "Pending analysis" should only be displayed for a short time until the threat is cleaned, quarantined, deleted, etc.
With thanks and best regards,
technical_specialist - I run the full scan
james007- sep 12.1 ru3
Brian and mick- find the virus status
Risk - Trojan.gen
filename - .exe
type - backup
status - infected
Thanks- can you copy in the lines from the risk log? What did the symhelp with threat analysis scan do?
It was now with quarantine result after i have run full scan with attach the device.
I have not tried the symhelp, now i have runned and it is in process
Symhelp scan and found five file as virus, i have removed it and after that message appear for reboot.
Is it ok or any other need to check it?
You should be OK now.
Thanks team for the support.