trojan.gen virus in system detect b y symantec. It shown pending analysis. What it mean?
Run the full scan.
How to run the Threat Analysis Scan in Symantec Help (SymHelp)
Is your system infected? Symantec tools to help clear an infection
SEP client Risk logs with "Action - Pending Analysis" are not sent to SEPM
What SEP version are using ?
What's the filename and location of the file?
See if this aplpies:
When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect
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What action did SEP ultimately take? "Pending analysis" should only be displayed for a short time until the threat is cleaned, quarantined, deleted, etc.
With thanks and best regards,
technical_specialist - I run the full scan
james007- sep 12.1 ru3
Brian and mick- find the virus status
Risk - Trojan.gen
filename - .exe
type - backup
status - infected
Thanks- can you copy in the lines from the risk log? What did the symhelp with threat analysis scan do?
It was now with quarantine result after i have run full scan with attach the device.
I have not tried the symhelp, now i have runned and it is in process
Symhelp scan and found five file as virus, i have removed it and after that message appear for reboot.
Is it ok or any other need to check it?
You should be OK now.
Thanks team for the support.