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trojan.gen virus

Created: 09 Jul 2014 • Updated: 16 Jul 2014 | 10 comments
This issue has been solved. See solution.

trojan.gen virus in system detect b y symantec. It shown pending analysis. What it mean?

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technical_specialist's picture

Run the full scan.

How to run the Threat Analysis Scan in Symantec Help (SymHelp)

Article:TECH215519  | Created: 2014-03-03  | Updated: 2014-03-07  | Article URL http://www.symantec.com/docs/TECH215519

Is your system infected? Symantec tools to help clear an infection

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

SEP client Risk logs with "Action - Pending Analysis" are not sent to SEPM

Article:TECH198478  | Created: 2012-10-16  | Updated: 2013-06-05  | Article URL http://www.symantec.com/docs/TECH198478
SOLUTION
.Brian's picture

What's the filename and location of the file?

See if this aplpies:

When new virus definitions are in place and the quarantine is being scanned, a DWH file is created and detected by Auto-Protect

http://www.symantec.com/docs/TECH102953

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mick2009's picture

Hi mohitjain,

What action did SEP ultimately take?  "Pending analysis" should only be displayed for a short time until the threat is cleaned, quarantined, deleted, etc.

Many thanks!

Mick

With thanks and best regards,

Mick

mohitjain's picture

technical_specialist - I run the full scan

james007- sep 12.1 ru3

Brian and mick- find the virus status

Risk - Trojan.gen

filename - .exe

type - backup

status - infected

Mick2009's picture

Thanks- can you copy in the lines from the risk log? What did the symhelp with threat analysis scan do?

With thanks and best regards,

Mick

mohitjain's picture

It was now with quarantine result after i have run full scan with attach the device.

I have not tried the symhelp, now i have runned and it is in process

mohitjain's picture

Symhelp scan and found five file as virus, i have removed it and after that message appear for reboot.

Is it ok or any other need to check it?

.Brian's picture

You should be OK now.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.