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Trojan.Gen.2 on Norton 360

Created: 01 Jul 2012 | 2 comments
KRM's picture

I have read through the discussions and the ones I find relevant seem to be missing some info that would help me resolve this problem. I am using Norton 360 and it is finding Trojan.Gen.2 running and stopping and quaratining but any web activity or systems reboots results in the additional instances of the virus being found. I saw where others had been told to use the Norton Power Eraser which I have not tried yet but I noticed the other users did not have any success removing the trojan with Power Eraser either. Please advise.

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Thomas K's picture

For helpful tools please see this thread -

Is your system infected? Symantec tools to help clear an infection

For future Norton issues, please visit the Norton Communty. The are experts there to help you with Norton related problems. This forum is for Enterprise product support.

Mick2009's picture


The members of this forum community forcus on enterprise products (SAV, SEP) rather than consumer products.  You may be best off asking in this Norton forum:

With thanks and best regards,