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Trojan.Gen.2 on Norton 360

Created: 01 Jul 2012 | 2 comments
KRM's picture

I have read through the discussions and the ones I find relevant seem to be missing some info that would help me resolve this problem. I am using Norton 360 and it is finding Trojan.Gen.2 running and stopping and quaratining but any web activity or systems reboots results in the additional instances of the virus being found. I saw where others had been told to use the Norton Power Eraser which I have not tried yet but I noticed the other users did not have any success removing the trojan with Power Eraser either. Please advise.

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Thomas K's picture

For helpful tools please see this thread -

Is your system infected? Symantec tools to help clear an infection

https://www-secure.symantec.com/connect/forums/you...

For future Norton issues, please visit the Norton Communty. The are experts there to help you with Norton related problems. This forum is for Enterprise product support.

http://community.norton.com/norton/

 

Mick2009's picture

Hi KRM,

The members of this forum community forcus on enterprise products (SAV, SEP) rather than consumer products.  You may be best off asking in this Norton forum: http://community.norton.com/t5/Norton-360/bd-p/Norton_360

 

With thanks and best regards,

Mick