trojan.maljava keeps coming back?
A email will be sent to me when there is a risk/virus detected on a user's computer. 3 days ago, I received a email that Trojan.Maljava was found on a user's computer and was deteled by endpoint. However, I keep receiving this email, saying Trojan.Maljava was found on that user's computer. The path of the file infected is the same in all mails I received.
Then, I did a full scan on that user's PC but no virus or malware was found.
I also checked if there is any log or record regarding the risk on the Endpoint server. But sadly no record regarding that user was found.
Besides checking the logs on the server, I have also checked the logs in the Symantec Endpoint Protection on that user's PC but again, no log was found. And the user said that there was no notification or pop-up window from the endpoint saying a risk or malware was found on his PC.
Dose anyone know what happened and what should I do?