We had a Pc experiencing some very slow internet issues along with some very slow printing issues.
I checked the SEP logs and found it had detected "Trojan.Zeroaccess" but it didn't appear to have done anything with it; it wasn't quarantined, cleaned or deleted, even though I couldn't find the suspect file (1005222551:1753552324.exe).
I also noticed the Anti-Virus / Anti-spyware protection was "off"; the Proactive Threat protection was "off"; the email scanner and Outlook scanners were disabled too. I wasn't able to fix any of those problems. My definitions were also about a week out of date.
Another thing I noticed was our 'firewall' logs was showing this Pc trying to go out to several servers on the internet utilizing port 21810; fortunately being blocked from using that port.
I decided to do a complete uninstall and re-install of the software, using cleanwipe, assuming a clean install would load, scan and detect any issues and fix my problem.
Now SEP 11 will not install; Symantec Updater installs but the actual software doesn't get installed. I ran the Power Eraser and it found a file and removed it; it appears to have stopped trying to access the web through port 21810 but I still can't install SEP (won't install).
The Trojan.Zeroaccess appears to have shut down my original installation of SEP and now won't let me re-install it.
Any suggestions as to what to do next?
SEPM - 11.06100.645
SEP - 11.0.6005.562
Windows XPpro SP3