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Trouble moving PGP Command Line 9.0.6

Created: 24 Aug 2012 | 4 comments

We're moving our data center and I can't re-license our software on the new box. I'm getting:

   pgp:license authorize (2709:license authorization failed)
   pgp:license authorize (3153:connection failed)

I've done this many times before (I just cut and past the licensing command.) I've checked with our network people and they don't see a network issue.

Is the PGP licensing server down? Is 9.0.6 no longer supported?

This is stopping the move of our applciation server to our new data center.

Thanks for any info!

 

- Bob

Bob_Gallagher_Jr@ajg.com
 

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dfinkelstein's picture

The authorization server seems to still be up (at least when I try to contact it from within Symantec's network).

Though 9.0.6 is rather old, it should still work fine and if you have a perpetual license you should still be able to use it.  You may need to contact Symantec Customer Support http://customersupport.symantec.com/?inid=us_sc_flyout_licensing_acct_mgmt for licensing assistance.

What platform are you running on?  License information is stored in the preference file.  You may be able to copy over the PGPPrefs.xml file and your keyring files, and have it all simply work (though you may need to edit this file to point to updated file locations).  On Windows systems we would bind processor-specific information into the license information, but if you are running Linux or Unix it might be worth a try.

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David Finkelstein

Symantec R&D

drbobjr's picture

Thanks for the quick reply, David. I'm running Windows, so I will need to relicense. I tried to license PGP on my PC at home, disconnected from my company network on a non-company machine. Just a plain old XP box connected to Comcast. I still couldn't license, nor could I ping any of the authorization servers: authorize1.pgp.com, etc. The --debug command output looks like this:

Trying authorization server http://authorize1.pgp.com/authorize64
Error -11092 authorizing license
Trying authorization server http://authorize2.pgp.com/authorize64
Error -11092 authorizing license
Trying authorization server http://authorize3.pgp.com/authorize64
Error -11049 authorizing license
pgp:license authorize (2709:license authorization failed)
pgp:license authorize (3153:connection failed)
 

I'll poke around and see if I can get more details on these specific error messages. (But it sure "feels" like a network isue.)

Thanks again for your help!

- Bob

PS: No rush. The data center move has been cancelled.

 

drbobjr's picture

Well, here's the end of the story. I couldn't license my software and it wasn't a network issue; we ruled that out. So I tried to open a support ticket. Ah, but here's the rub. Symantec no longer supports version 9 of PGP Command Line. Support was dropped around Nov 2011. So, even though I have a "perpetual license" and even though the licensing server is up and this SHOULD work, I can't use my software and Symantec can't open a ticket to get it to work. My only way out is to buy an upgrade to 10.2 which I don't need. Not real happy about that.

I guess my "perpetual license" lasted about 7 years.

- Bob

 

dfinkelstein's picture

This is a customer support issue, not a technical support issue.  You are not asking for technical support but rather licensing support.  Customer Service http://www.symantec.com/support/assistance_care.jsp ought to be able to help you.  I hope you do not have to spend too much time with them and/or escalate it upwards in the Customer Service chain.

 

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David Finkelstein

Symantec R&D