Is it from remote web console or from SEPM? Seems to be a know issue if you are running older version of 12.1 , here are the two articles which explains
Cannot export Symantec Endpoint Protection Manager 12.1 Release Update 2 logs or reports.
http://www.symantec.com/business/support/index?page=content&id=TECH200948
Symantec Endpoint Protection 12.1: Unable to export logs from Manager using web or Java console
http://www.symantec.com/business/support/index?page=content&id=TECH200948