Endpoint Protection

Solution for Disaster Recovery SEP 11

Dear Team, need help, we have a case, our customer need to upgrade their SEP 11 to SEP 12, and to another server.

The Disaster Recovery has been implement to a new server, when we try to restore the database from old server to a new server its error.

The error is, either we cannot backup database and restore database, error mesage when backup is "cannot conect to database", and when restore error mesage is "a conection to database cannot obtained. the restore cannot proced."

what is the DB (sql/embedded)?

how are you trying to restore?

can you please post the screen shot of the error?

Please try these suggestions:

Open ODBC

Select Configure on the SymantecEndpointSecurityDSN

Under the LOGIN tab set it to Supply User ID and password and type:

User ID: dba

Password: Login password to the SEPM

Under the DATABASE tab configure these options:

Server Name: Name of Server

Database Name: sem5 (if you are using the embedded database)

Under the NETWORK tab configure these options:

Check TCP/IP and enter: "host=IPAddressofServer" without the quotes.

Now test connection. You should receive Connection Successful.

Restart SEPM service and try again.

Hello,

What version of SEPM 11.x were you running?

It is important that you install the same version of SEPM 11.x on the new server of which the backup has been taken.

Secondly, Are you using the exact steps provided in the Disaster Recovery for SEP 11.x?

Symantec Endpoint Protection 11.x: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH102333

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH160736

Also, check these Articles below on How to move to new server.

For SEP 11.x, check this Article:

How to move Symantec Endpoint Protection Manager from one machine to another

http://www.symantec.com/docs/TECH104389

For SEP 12.1, check this Article:

How to move Symantec Endpoint Protection Manager 12.1 from one machine to another

http://www.symantec.com/docs/TECH171767

Hope that helps!!