Endpoint Protection

how to cleanup the corrupted defintion?

reply on urgent so i can try the troubleshoot on my old defintion/corrupted definition system.

version - 11.0.6005

Regard

Ashok

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

Using the "Rx4DefsSEP" utility

http://www.symantec.com/business/support/index?page=content&id=TECH93036

Hope it help you.

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

To obtain Rx4DefsSEP please contact Symantec Technical Support
Using the "Rx4DefsSEP" utility

http://www.symantec.com/docs/TECH93036

Check this thread

https://www-secure.symantec.com/connect/forums/corrupted-system-definition#comment-7813721

Hi,

Prior to clear corrupt definitions, have you checked definitions are corrupted or not?

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

http://www.symantec.com/docs/TECH97677

If yes, then go through the following articles.

How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually

http://www.symantec.com/docs/TECH103176

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?page=content&id=HOWTO59193

Hello,

I agree.. What makes you so sure that the virus definitions are corrupt.??

To check make sure one of the following is true:

• Definitions fail to update 
• Definition information in the Windows registry is different from the information in the usage.dat file
• There are duplicate product definition entries in the usage.dat file
• The usage.dat product entries are using different definitions 

Note: To quickly check if this issue exists or has been resolved on the system in question, download and run SymHelp. 

Corruption of virus definitions may have many causes. Two contexts should be considered when responding to potentially corrupted content definitions on a given machine:

• Is the content definition corruption believed to be a one-time issue with a particular suspected one-time cause?
• Is the content definition corruption a recurring issue on this or across multiple machines?

Reference: 

Potential Symantec Endpoint Protection content definition corruption

http://www.symantec.com/docs/TECH92043

Hope that helps!!

Have you tried and any of troubleshoot link helped you?

above attach linked are helpful

thanks all for your valuable comments