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troubleshoot to cleanup the corrupted defintion

Created: 16 Oct 2012 • Updated: 24 Oct 2012 | 6 comments
This issue has been solved. See solution.

how to cleanup the corrupted defintion?

reply on urgent so i can try the troubleshoot on my old defintion/corrupted definition system.

version - 11.0.6005

Regard

Ashok

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Sumit G's picture

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

Using the "Rx4DefsSEP" utility

http://www.symantec.com/business/support/index?page=content&id=TECH93036

Hope it help you.

Regards

Sumit G.

SOLUTION
Ashish-Sharma's picture

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

http://www.symantec.com/business/support/index?page=content&id=TECH103176

To obtain Rx4DefsSEP please contact Symantec Technical Support
Using the "Rx4DefsSEP" utility

http://www.symantec.com/docs/TECH93036

Check this thread

https://www-secure.symantec.com/connect/forums/corrupted-system-definition#comment-7813721

Thanks In Advance

Ashish Sharma

Chetan Savade's picture

Hi,

Prior to clear corrupt definitions, have you checked definitions are corrupted or not?

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

http://www.symantec.com/docs/TECH97677

If yes, then go through the following articles.

How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually

http://www.symantec.com/docs/TECH103176

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

http://www.symantec.com/business/support/index?pag...

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

I agree.. What makes you so sure that the virus definitions are corrupt.??

To check make sure one of the following is true:

  • Definitions fail to update 
  • Definition information in the Windows registry is different from the information in the usage.dat file
  • There are duplicate product definition entries in the usage.dat file
  • The usage.dat product entries are using different definitions 

Note: To quickly check if this issue exists or has been resolved on the system in question, download and run SymHelp. 

Corruption of virus definitions may have many causes. Two contexts should be considered when responding to potentially corrupted content definitions on a given machine:

  • Is the content definition corruption believed to be a one-time issue with a particular suspected one-time cause?
  • Is the content definition corruption a recurring issue on this or across multiple machines?
Known, One-Time Cause
If the cause or suspected cause is known and the issue is not anticipated to re-occur, then it may be most useful to simply clear out corrupted definitions through un-installation and re-installation of Symantec Endpoint Protection (SEP). Alternately, it is possible to clear out definitions manually without requiring the re-installation of SEP:

Reference: 

Potential Symantec Endpoint Protection content definition corruption

http://www.symantec.com/docs/TECH92043

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Sumit G's picture

Have you tried and any of troubleshoot link helped you?

Regards

Sumit G.

akgs's picture

above attach linked are helpful

thanks all for your valuable comments