Troubleshooting & How-To Articles Created By Technical Support, Trusted Advisors, and others for you!

Hear4U's picture
Hear4U
May 14th, 2009

We've created this "aggregation" of articles created by our technical support staff, along with our Trusted Advisors, among others, to help you. These articles have received quite a few positive votes, comments, etc., and we want to ensure your access to them remains as easy as possible.

I'll add to this list as others are created, or I see new articles get upwards of 10+ votes.

Best,

Eric

Capturing network communication packets with Wireshark Utility (Technical Support Video)
https://www-secure.symantec.com/connect/videos/capturing-network-communication-packets-wireshark-utility

How to use SEP to protect against rogue browser helpers -
https://www-secure.symantec.com/connect/articles/h...

Tech Support Top 25 articles (updated by support)
https://www-secure.symantec.com/connect/articles/l...

Troubleshooting LiveUpdate Issues
https://www-secure.symantec.com/connect/articles/t...

How to capture Sep/Sepm communication logs with SylinkMonitor of MR3 onwards
https://www-secure.symantec.com/connect/articles/how-capture-sep-sepm-communication-logs-sylinkmonitor-mr3-onwards-troubleshooting-communica

Advanced Troubleshooting with DebugDiag (Technical Support Video)
https://www-secure.symantec.com/connect/videos/advanced-troubleshooting-debugdiag

Centralized exceptions policies - why to use them and how to configure them
https://www-secure.symantec.com/connect/articles/c...

How to create a new reporting, virtual directory IIS manager Troubleshooting...
https://www-secure.symantec.com/connect/articles/h...
 

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+9 (9 votes)
RickJDS's picture
RickJDS
27 weeks 3 days ago

Thanks Eric, this is very

Thanks Eric, this is very handy.

0 votes
Trapps's picture
Trapps
26 weeks 3 days ago

10.2 corp edition and vista 64 bit

I just recieved a new laptop with vista 64 bit. i install the 10.2 client, it's managed. it tells me the virus defs are old and has a yellow exclamation point on the laptop name. .is this supported by 10.2 ????

Thx
Trapps

+1 (1 vote)
Jeremy Dundon's picture
Jeremy Dundon
15 weeks 3 days ago

64bit clients

64bit clients cannot get virus definitions from a SAV server, as it is 32bit and has only 32bit definitions .

The only way for those clients to get virus definitions is to run LiveUpdate manually.

This was resoved in SEP by having the SEPM download and maintain both 32bit and 64bit definitions.

0 votes
Nel Ramos's picture
Nel Ramos
26 weeks 3 days ago

This is the kind of things we

This is the kind of things we need.
simple and direct to the point.
A link to vevery problem encountered.
Hi Hear4U, could we have a blog where all problems are then give solutions in links...
easier to navigate from.
thanks.

Nel Ramos

+2 (2 votes)
Jobert's picture
Jobert
25 weeks 2 days ago

thanks eric for he links.. I

thanks eric for he links..
I would be reviewing them one by one..

+1 (1 vote)
vjfurio@cs.com's picture
vjfurio@cs.com
23 weeks 4 days ago

Support Tool

Able to launch Support Tool- Gave report but no indication of how to fix problem--

??

Victoria

0 votes
Ajitjha's picture
Ajitjha
23 weeks 4 days ago

Thank you Eric for sharing

Thank you Eric for sharing the article

Regards'
Ajit Jha
TechSuport Engineer
STS

0 votes
N1500's picture
N1500
20 weeks 6 hours ago

hi

thanks.........

+1 (1 vote)
Ghe21's picture
Ghe21
19 weeks 6 days ago

Thanks for

Thanks for all the information about sep

0 votes
lfrancis@novabio.com's picture
lfrancis@novabio.com
15 weeks 3 days ago

Scanlog

I have just deploy SEP11, My problem is my users with admin rights logs are update,  scan log, risk log, &  System log, but the non admin user arnt

Also the log is set to delete all entry older than 14 days,    the admin users work fine, the non admin users dont

what did i desabel to cause the problem

0 votes
John_Prince's picture
John_Prince
15 weeks 3 days ago

Support

Hi lfrancis@novabio.com,

This is working as designed.  Writing all detection records to the current user's private log file would expose file and path information that might otherwise be hidden to limited users. Limited users should only be able to view records related to their own actions (i.e. user-generated manual or scheduled scans).

Anyone logging in as an Administrator you will get full access to the logs.

+1 (1 vote)
Cycletech's picture
Cycletech
15 weeks 3 days ago

@

@ lfrancis@novabio.com,

You should really start a new thread for your issue, as Forum users may not scroll down to see your post.

Cheers,
Thomas

+2 (2 votes)
riva11's picture
riva11
13 weeks 4 days ago

Solution to your proposal

Solution to your proposal could be create on Connect a Books section ( already existing in Juice). 

I posted the idea here : Books

Hope that it helps to create a single point where find a large collection of rilevant articles, blogs, etc. that describe a single argument.

+1 (1 vote)
Maximilian's picture
Maximilian
15 weeks 1 day ago

Great post! More of this we

Great post!

More of this we like!

0 votes
ben_cSEPticons_secured's picture
ben_cSEPticons_secured
13 weeks 3 days ago

great, thanks for sharing...

great, thanks for sharing... :-)

0 votes