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Troubleshooting & How-To Articles Created By Technical Support, Trusted Advisors, and others for you!

Updated: 19 Aug 2010 | 15 comments
Hear4U's picture
+10 10 Votes
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We've created this "aggregation" of articles created by our technical support staff, along with our Trusted Advisors, among others, to help you. These articles have received quite a few positive votes, comments, etc., and we want to ensure your access to them remains as easy as possible.

I'll add to this list as others are created, or I see new articles get upwards of 10+ votes.

Best,

Eric

Capturing network communication packets with Wireshark Utility (Technical Support Video)
https://www-secure.symantec.com/connect/videos/capturing-network-communication-packets-wireshark-utility

How to use SEP to protect against rogue browser helpers -
https://www-secure.symantec.com/connect/articles/h...

Tech Support Top 25 articles (updated by support)
https://www-secure.symantec.com/connect/articles/l...

Troubleshooting LiveUpdate Issues
https://www-secure.symantec.com/connect/articles/t...

How to capture Sep/Sepm communication logs with SylinkMonitor of MR3 onwards
https://www-secure.symantec.com/connect/articles/how-capture-sep-sepm-communication-logs-sylinkmonitor-mr3-onwards-troubleshooting-communica


Advanced Troubleshooting with DebugDiag (Technical Support Video)
https://www-secure.symantec.com/connect/videos/advanced-troubleshooting-debugdiag


Centralized exceptions policies - why to use them and how to configure them
https://www-secure.symantec.com/connect/articles/c...

How to create a new reporting, virtual directory IIS manager Troubleshooting...
https://www-secure.symantec.com/connect/articles/h...
 

Comments

RickJDS's picture
14
May
2009
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Thanks Eric, this is very

Thanks Eric, this is very handy.

Trapps's picture
21
May
2009
1 Vote +1
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10.2 corp edition and vista 64 bit

I just recieved a new laptop with vista 64 bit. i install the 10.2 client, it's managed. it tells me the virus defs are old and has a yellow exclamation point on the laptop name. .is this supported by 10.2 ????

Thx
Trapps

Jeremy Dundon's picture
06
Aug
2009
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64bit clients

64bit clients cannot get virus definitions from a SAV server, as it is 32bit and has only 32bit definitions .

The only way for those clients to get virus definitions is to run LiveUpdate manually.

This was resoved in SEP by having the SEPM download and maintain both 32bit and 64bit definitions.

Nel Ramos's picture
21
May
2009
2 Votes +2
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This is the kind of things we

This is the kind of things we need.
simple and direct to the point.
A link to vevery problem encountered.
Hi Hear4U, could we have a blog where all problems are then give solutions in links...
easier to navigate from.
thanks.

Nel Ramos

Jobert's picture
29
May
2009
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thanks eric for he links.. I

thanks eric for he links..
I would be reviewing them one by one..

vjfurio@cs.com's picture
10
Jun
2009
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Support Tool

Able to launch Support Tool- Gave report but no indication of how to fix problem--

??

Victoria

Ajit Jha's picture
10
Jun
2009
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Thank you Eric for sharing

Thank you Eric for sharing the article

Regards'

Ajit Jha

Technical Consultant

STS

N1500's picture
05
Jul
2009
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hi

thanks.........

Ghe21's picture
06
Jul
2009
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Thanks for

Thanks for all the information about sep

lfrancis@novabio.com's picture
06
Aug
2009
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Scanlog

I have just deploy SEP11, My problem is my users with admin rights logs are update,  scan log, risk log, &  System log, but the non admin user arnt

Also the log is set to delete all entry older than 14 days,    the admin users work fine, the non admin users dont

what did i desabel to cause the problem

John_Prince's picture
06
Aug
2009
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Support

Hi lfrancis@novabio.com,

This is working as designed.  Writing all detection records to the current user's private log file would expose file and path information that might otherwise be hidden to limited users. Limited users should only be able to view records related to their own actions (i.e. user-generated manual or scheduled scans).

Anyone logging in as an Administrator you will get full access to the logs.

Remote Product Specialist, Business Critical Services, Symantec

Thomas K's picture
06
Aug
2009
2 Votes +2
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@

@ lfrancis@novabio.com,

You should really start a new thread for your issue, as Forum users may not scroll down to see your post.

Cheers,
Thomas

riva11's picture
19
Aug
2009
2 Votes +2
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Solution to your proposal

Solution to your proposal could be create on Connect a Books section ( already existing in Juice). 

I posted the idea here : Books

Hope that it helps to create a single point where find a large collection of rilevant articles, blogs, etc. that describe a single argument.

Maximilian's picture
08
Aug
2009
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Great post! More of this we

Great post!

More of this we like!

ben_cSEPticons_secured's picture
20
Aug
2009
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great, thanks for sharing...

great, thanks for sharing... :-)