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Troubleshooting inventory issues

Created: 28 Feb 2013 | 5 comments

I've found a computer that hasn't reported inventory since May 2012.  It does seem that software delivery tasks are completing successfully.  Can anyone give me tips on troubleshooting this issue?

Operating Systems:

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andykn101's picture

Start by looking at the agent logs, see if there's any communication problems reported there.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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Brian W.'s picture

This might be the problem:

Failed to send NSE for SMF Agent Inventory

How can I remediate?

andykn101's picture

If it's only one PC I'd uninstall (using aexagentutil.exe /clean) and reinstall the agent.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

Christina_'s picture

If you are diagnosing an inventory issue, and want to know what information the client is sending to the NS; and what is occurring on the client during the inventory collection process the following KB is a good place to start troublshooting:

http://www.symantec.com/docs/HOWTO75160

Sachin Sawant's picture

To clone a sample custom inventory script task

  1. In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.
  2. In the left pane, under Jobs and Tasks, expand Samples > Discovery and Inventory > Inventory samples > Custom.
  3. Right-click the sample custom inventory script task and click Clone.
  4. In the Clone dialog box, give the cloned script a descriptive name and click OK.
  5. (Optional) Customize the sample script, and then click Save changes.

Depending on the selected script type, you have different options to customize the sample script.

See Customizing the custom inventory sample script for Windows.

See Customizing the custom inventory sample script for UNIX, Linux, and Mac.

  1. Under Task Status, do one of the following:
    • To schedule the task to run on client computers, click New Schedule.
    • To perform a quick run of the task on client computers, click Quick Run.
  2. Click Save changes.

To create a custom inventory script task

  1. In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.
  2. In the left pane, navigate to the folder where you want to create a custom inventory script task, right-click the folder, and then click New > Task.

For example, to create the task in the Jobs and Tasks folder, right-click Jobs and Tasks, and then click New > Task.

To create the task in the Inventory folder, expand Jobs and Tasks > System Jobs and Tasks > Discovery and Inventory, right-click Inventory, and then click New > Task.

  1. In the Create New Task dialog box, in the left pane, click Run Script.
  2. In the right pane, enter a descriptive name for the task.
  3. In the Script type drop-down list, select the script type.
  4. Enter your own script or copy a sample custom inventory script to the script editor.

To easily insert a token to your custom inventory script, do the following:

  • In the Insert token drop-down list, select the token that you want to insert.
  • Click Insert.

To access a sample custom inventory script, do the following:

  • In the Symantec Management Console, on the Manage menu, click Jobs and Tasks.
  • In the left pane, under Jobs and Tasks, expand Samples > Discovery and Inventory > Inventory samples > Custom.
  1. (Optional) In the Create New Task dialog box, in the script editor, customize the copied sample script or your own script.

Depending on the selected script type, you have different options to customize the script.

See Customizing the custom inventory sample script for Windows.

See Customizing the custom inventory sample script for UNIX, Linux, and Mac.

  1. (Optional) To configure the advanced options for running the custom inventory script task, do the following:
    • Click Advanced, and on the Script tab, specify the user account that the task runs in and other script options.
    • In the Task options tab, specify the settings for running the script task simultaneously with other tasks and the maximum possible length of the script task.
    • Click OK.
  2. In the Create New Task dialog box, click OK.
  3. On the Run Script page, under Task Status, do one of the following:
    • To schedule the task to run on client computers, click New Schedule.
    • To perform a quick run of the task on client computers, click Quick Run.
  4. Click Save changes