Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Troubleshooting Mcafee EPO collector

Created: 11 Sep 2008 • Updated: 21 May 2010 | 5 comments
seralar's picture

Hi,

 

Some one has a aditional troubleshooting step for Mcafee EPO collector? I only see agent event but not Mcafee EPO events, I do The Mcafee EPO collector quick guide step by step.

 

Thx 

Comments 5 CommentsJump to latest comment

MegL's picture

One very important thing to check is the version of EPO.  There are two different EPO collectors, the one for EPO version 4 will not work with earlier versions of EPO and vice versa.  Can you confirm you have the appropriate collector for your version of EPO?

seralar's picture

Hi,

 

I have EPO 3.6 but I noticed a error with MSSQL 2005 JDBC driver on EPO server, when i executed it i got "invalid o corrupt jarfile c:\program files\...\sqljdbc.jar"

 

I download several times and got the same error.

 

Thx

M Peaslee's picture

There are some changes you have to make if you are using the the McAfee EPo v3.7 collector.  This document will show what needs to be changed so you can use the MSSQL 2005 drivers.

 

http://service1.symantec.com/SUPPORT/ent-gate.nsf/docid/2007020814085954

seralar's picture

Ok, but I have MSSQL 2000 ...

MegL's picture

It's ok if you have MSSQL 200, the 2005 driver is backwards compatible.  Can you please confirm the collector and version of said collector you have installed?  This is available in the collector properties file.