Endpoint Protection

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  • 1.  TruScan definition not updating? SEP 11RU6 MP3

    Posted Oct 18, 2011 03:48 AM

    lol okay.. this problem seems bugging us since forever.. its about time to check what actually happen

    Any idea what to check if the update failed? From the client status, there's no definition for TruScan..

     

    I did find some idea to check on this path and check the liveupdate log

    C:\Documents and Settings\All Users\Application Data\Symantec\SyKnAppS\

    C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate

     

    But seems like the solution proposed is to repair or reinstall it

     

    http://www.symantec.com/business/support/index?page=content&id=TECH103825



  • 2.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Broadcom Employee
    Posted Oct 18, 2011 03:57 AM

    do you have the sylink log, can you post it?

    What is the OS?



  • 3.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Posted Oct 18, 2011 05:28 AM

    Also kindly share your findings from the logs or the logs itself.



  • 4.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Posted Oct 18, 2011 05:32 AM


    Try this

    1. Disable running verification on every process launch to slow the leak. This is a configuration in PTP that can be done from the management console.
    2. Revert the DigiNotar patch (http://support.microsoft.com/kb/2616676  )

    More details in this KB: http://www.symantec.com/docs/TECH170667



  • 5.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Broadcom Employee
    Posted Oct 18, 2011 05:40 AM

    Please remember that TruScan component is not fully supported for Server Operating Systems. It was replaced by SONAR component in 12.1 version and is fully supported on every operating system.



  • 6.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Posted Oct 19, 2011 03:04 AM

    Hi All,

    Thanks for the responds. OS is Win XP.... i'll try to get some log for anakysis..

     

    just curious, you guys never encounted this kind of problem before? happen very often for us..

     

    Also since Vikram noted about Diginotar, did Symantec using cert from them?

    The KB that you forward is new to me... checking on it now...

     

     

    regards



  • 7.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Posted Dec 09, 2011 11:17 AM

    I would suggest to try the repair (actually "Modify") of PTP from Add/Remove programs as shown below

    Source: http://www.symantec.com/docs/TECH93621

    or

    Copy all files from a good client from the following folder:

    C:\Documents and Settings\All Users\Application Data\Symantec\SyKnAppS

    and replace them on the client which has the issue - after that, be patient because the update might take some time before showing up on the client interface.

    Source: http://www.symantec.com/docs/TECH122654

     

    Keep us inform,

     

    Shulk.



  • 8.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Posted Dec 10, 2011 04:01 AM

    Check this link,

    How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually
    http://www.symantec.com/docs/HOWTO59193

    Please update the status,

    Cheers!!

     



  • 9.  RE: TruScan definition not updating? SEP 11RU6 MP3

    Posted Dec 10, 2011 04:04 AM

    check this link....

     

    Troubleshooting LiveUpdate Issues with Symantec Endpoint protection

    http://internetforce.org/iforce/index.php?/topic/2-troubleshooting-liveupdate-issues-with-symantec-endpoint-protection/

    Cheers!!