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TruScan has generated an error: code 11: description: Whitelist Failure

Created: 29 Jun 2012 | 4 comments

I am using Symantec endpoint Protection 11. And today i found out my antivirus has this problem. The PTP is off and shows that it is waiting for updates.

Can anyone help me with this problem?

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SMLatCST's picture

http://www.symantec.com/docs/TECH103825

Seems to accurately match your issue.

#EDIT#

Just in case the PTP defs are corrupt, the below article might help (tells you how to clear corrupted defs)

http://www.symantec.com/docs/TECH103176

http://www.symantec.com/docs/HOWTO59193

AravindKM's picture

Try by reinstalling PTP

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

JohnBeany's picture

Strangely the problem just went away. I will monitor the situation,anyway thanks for your help guys