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TruScan has generated an error: code 9: description: Heuristic Scan or Load Failure

Created: 31 Jan 2008 • Updated: 21 May 2010 | 20 comments
 
My clients have this apearing in the Application log when the pc's are rebooted.
 
 
Event Type: Error
Event Source: Symantec AntiVirus
Event Category: None
Event ID: 73
Date:  1/31/2008
Time:  8:58:50 AM
User:  N/A
Computer: <COMPUTERNAME>
Description:
 
TruScan has generated an error: code 9: description: Heuristic Scan or Load Failure
 

Message Edited by Heath Higgins on 01-31-2008 10:29 AM

Comments 20 CommentsJump to latest comment

brav's picture

I'm experiencing it also .

Currently testing SEP 11 on 8 machines and 2 servers and all receive this error .

anyone know why ? or more importantly .... how to fix ?

thanks
x

m00

Heath Higgins's picture
just got off the phone with a tech. he said this is a known issue and is currently being worked on. if you haven't opened a case i would suggest you do and reference my case number posted above.
Cuthbert's picture
I get a similar error on my XP64 machines, unsure if it is related.
 
Event Type: Error
Event Source: Symantec AntiVirus
Event Category: None
Event ID: 74
Date:  19/02/2008
Time:  11:06:34
User:  N/A
Computer: XXXXXXXXX
Description:
 
TruScan has generated an error: code 14: description: CAL Failure
 
Odd thing is I didn't install TruScan. TruScan it is part of proactive threat protection (PTP) which appears to be incompatible with my Iris software (specialist accouning software). :smileysurprised:



Message Edited by Cuthbert on 02-19-2008 10:23 AM

Cuthbert's picture
I guess it is worth waiting until the main LiveUpdate issue is fixed, then see what happens.
 
Crossing my fingers. :smileyvery-happy:
Jason1222's picture
The live update issue has been resolved. 
 
Still receiving this error though....
 
XP, Win2K and Win2K3... :(
dylanmak's picture
Hi,
 
I would like to check does this problem has a solution already? please keep me update as i face the same error.
 
Best Regards,
Dylan Mak
patch's picture

I guess it was the answer to the wrong question.  I loaded the client on my laptop on 30 Aug 09 and on 31 Aug I got TruScan has generated an error: code 9: description: Heuristic Scan or Load Failure.  Didn't fix my problem :(

Thorsteenster's picture
I also am having this error on if not all, most machines including servers. Post up any headway.
Thanks!
cddefo's picture
 I am not getting this on 2 machines that had SAVCE 10.x manually uninstalled first then SEP pushed to them.   The machines getting the errors had SAVCE left on them and allowed SEP 11.0 installation remove SAVCE.   Is there a problem letting a pushed install of SEP, remove the older SAVCE???    I am about to uninstall SEP manually then run clean up then repush SEP to see if the errors go away.
 
These 2 machines are also not getting the "Rtvscan.exe ccScanW.dll errors "  
 
One of the 2 machines is an SBS 2003 server.
 
Anything to add from you?
tilallr1's picture

I am seeing this problem on my system as well.

TruScan has generated an error: code 9: description: Heuristic Scan or Load Failure

 

I think it is also resulting in turning off Proactive Threat Protection "WAITING FOR UPDATES".

 

Have MR2 MP2 installed with no improvement. Uninstalled and reinstalled everything with no change.

 

Any other suggestions for fixing this problem?

Dankdub's picture

I've got this issue as well. This product is terrible - absolutely terrible. I'm so disappointed with this release (11) in any MR flavor. It's a resource pig and is extremely slow when managing. I've got SEPM on a 3G Xeon proc, with 1.5G of mem. It runs like a 95 year old man. I've only got 25 clients running in my environment too. No, there's nothing else running on my SEPM server either; it's only SEPM. What a joke. Unfortunately, the joke is on me.

RickJDS's picture

I've just come across a Windows 2000 Pro Workstation 32bit MR4 client that has this in the event log and the sheild in the system tray has a red circle with a slash through it.  Is there a fix for this other than trying to replair the installation?  Makes me wonder how many more clients are affected.

patch's picture

Just recently downloaded Client Endpoint Protection and have received the following:TruScan has generated an error: code 9: description: Heuristic Scan or Load Failure.  Updating runs and acts like it worked but the red circle slash on the shield remains.  I am not running a server but a stand-alone client.

Acretian's picture

Go to ADD/Remove Programs
Select Change on SEP
Click Modify -> uncheck the Tru scan option (Which is under Proactive Threat Protection)
Finish the installation
Restart the PC

Try to follow the same procedure
This time Check the Tru-Scan Option
Hopefully this should fix it
:)