Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

Trust Relationship is lost

Created: 12 Sep 2012 | 4 comments

Dears ,

After updating the media servvers of Backup exec 2010 R3 with the latest Hotfixes  , all trust relationship are lost and all backup jobs are failed ,


How can i restore the trust relationship  ?

Comments 4 CommentsJump to latest comment

Riyaj S's picture

Try steps mentioned in the following Technote:




Try out the new Backup Exec Support Tool that diagnoses many common issues found in Backup Exec and Symantec System Recovery environments.
AmolZeroCool's picture

Refer to


If this response answers your query, do mark it as a solution
ramy.shaker's picture

I am unable to  restore it , i can re trust  the relationship manually ,

How can i backup it ?

Best Regards,

Ramy Shaker

CraigV's picture

If those TNs don't help you, remove RAWS from the affected servers and push-install them from the media server again. This should re-establish the trust between the media server and the remote servers.


Alternative ways to access Backup Exec Technical Support: