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  • 1.  Trying to enter a licence key for PGP desktop and getting a dump.... ntdll.dll

    Posted Jan 17, 2013 05:08 PM

    I have 10.3 installed in windows 8. All was perfect with the trial key.

     

    I bought the key and got my e-mail. Now I'm going to  the desktop, select license, change license  and enter the key. If I get it wrong all is good and I get a error.

     

    If I get it right.... I get a dump.  I've tried uninstall, reboot, reboot, reinstall with the same results .

     

    The event log shows:

     

    Faulting application name: PGPdesk.exe, version: 10.3.0.8741, time stamp: 0x50c11ea9

    Faulting module name: ntdll.dll, version: 6.2.9200.16420, time stamp: 0x505aaa82

    Exception code: 0xc0000374

    Fault offset: 0x000da94f

    Faulting process id: 0x146c

    Faulting application start time: 0x01cdf4ec3c12d4ad

    Faulting application path: C:\Program Files (x86)\PGP Corporation\PGP Desktop\PGPdesk.exe

    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

    Report Id: 85994ecc-60df-11e2-be8c-f0def180fb8a

    Faulting package full name:

    Faulting package-relative application ID:

     

    Thanks in advance.

     

    Derek



  • 2.  RE: Trying to enter a licence key for PGP desktop and getting a dump.... ntdll.dll

    Posted Jan 17, 2013 08:58 PM

    Although a number of people have reported being able to use PGP (except for the WDE component) with Windows 8, the fact that PGP does not yet have Windows 8 support may be the cause of your problem.



  • 3.  RE: Trying to enter a licence key for PGP desktop and getting a dump.... ntdll.dll

    Posted Mar 14, 2013 07:40 PM

    Please subscribe to the following KB to be notified when Windows 8 support is available:

    http://www.symantec.com/docs/TECH199095