Video Screencast Help

Trying to establish a user list to application package policies

Created: 13 Dec 2012 | 3 comments

I am building application packages on Altiris 7.1. Some of them that are ready to go on our network I have policies setup for them for different reason (installs upon login, availability in the management agent, etc). One thing I am trying to do is have a user list established with users from the HelpDesk; those users can log on anywhere on the network and have licensed and un-licensed packages available to install if required. So far I have it working 50/50.

 

The user list can be applied to a regular application package that does not have any job/tasks added to the policy. Any package that does have a job/task added under the "Service Pack and Update Tasks" (Example: Office 2007 SP2 and Office 2007 PDF and XPS add on added to the Office 2007 Pro Plus package policy) I cannot get a user list added correctly. I receive the error:

  • 1 resources are automatically excluded and not shown in the policy because they are not capable of running one or more tasks selected in the policy (see Altiris log for details about the tasks names). The policy will not be delivered to those resources. Consider removing the tasks that are causing this limitation.
  • The policy was saved successfully.

Again, if I do not apply tasks under "Service Pack and Update Tasks" the user list can be added successfully. If the tasks are applied the above error message come up and the list will not be applied. Any idea why?

Comments 3 CommentsJump to latest comment

Ludovic Ferre's picture

Could it be because the Service PAcks and Updates are not deliverable to users but ormally applied to the system?

This would mean the policy will be set to run under the system account, which is contrary to delivering a software to a user.

I am currently off-net, on a retreat of some kind. I'll be back real soon, and you sure will hear from me then ;-).

Ludovic FERRÉ
Principal Remote Product Specialist
Symantec

MJammer's picture

Not sure myself on the question of SP's and Updates.

 

I work with a Helpdesk Staff, I would like their ID's to allow them to have majority of the application packages follow them whereever they log on to. So the apps will have to setup to their ID's, not tied to workstations like Altiris prefers out of the box.

CFarrell's picture

Do you have to apply the user list to the tasks using a target?