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Trying to install SEP 12.14

Created: 05 Aug 2014 | 4 comments

I'm trying to install SEP on an end user's machine and they keep getting the error "Incompatible Norton product (Norton Antivirus) has been detected.  Kindly uninstall Norton Antivirus before installing Symantec Endpoint Protection for Mac".  When I look at the users machine, they do not have any Norton products installed.  The user does have a file with Norton in the name, however, this is not an execudible file.  

Any help would be appreciated.  

Operating Systems:

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Rafeeq's picture

call support and get cleanwipe tool

run the cleanwipe and then install SEP

or

Cleanwipe is avaialble in file connect.

You can go with valid key

https://symantec.flexnetoperations.com/control/symc/registeranonymouslicensetoken

Download the tool part2.exe from file connect.

Extract it and copy the cleanwipe from there.

or

download norton removal tool and run it before installign sep

https://support.norton.com/sp/en/us/home/current/s...

.Brian's picture

If this is for a Mac, cleanwipe won't work. Have you tried searching for an leftover remnants of Norton? Anything showing up as leftover?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Manipillai's picture

Pl let us know what OS?
Do a search in regedit by the key word Norton or Symantec if you found. Any entry pl take back up of your registry and clear it or as rafeeq said call Symantec get the tool for uninstall.

>MK

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

AJ_01's picture

Try it remove the nortan product

Removing all Norton programs for Mac by using the RemoveSymantecMacFiles removal utility

https://support.norton.com/sp/en/in/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Regard

AJ