Endpoint Encryption

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  • 1.  Trying to recover files from an encrypted laptop hard drive

    Posted Mar 21, 2016 03:29 PM

    Hi,

    A user's laptop has crashed and he would like to recover files from his encrypted hard drive. Is there any way to either recover the files from the hard drive or decrypt the hard drive? His operating system on his laptop was Windows 7. I'm not exactly sure which version of Symantec Encryption he had on there but we now use Endpoint Encryption Client 11.1 on our new laptops.

    Thanks!



  • 2.  RE: Trying to recover files from an encrypted laptop hard drive

    Posted Mar 21, 2016 04:02 PM

    cg225, you will want to run emergency decryption. The process differs depending on the version used. Once decrypted, you will be able to access the files as needed.

    Though when you say "the laptop crashed" if their is a physical disk issue, you MAY run into issues with decryption.



  • 3.  RE: Trying to recover files from an encrypted laptop hard drive

    Posted Mar 21, 2016 04:26 PM

    How do I run emergency decryption?



  • 4.  RE: Trying to recover files from an encrypted laptop hard drive

    Posted Mar 21, 2016 04:38 PM

    which version of the software?



  • 5.  RE: Trying to recover files from an encrypted laptop hard drive

    Posted Mar 21, 2016 04:51 PM

    He had version 10.3.0.8741 installed on his laptop.



  • 6.  RE: Trying to recover files from an encrypted laptop hard drive

    Posted Mar 21, 2016 05:31 PM

    here you go

     

    https://support.symantec.com/en_US/article.TECH149679.html

    https://support.symantec.com/en_US/article.TECH199905.html

     

    please marked this as solution/solved if this works for you, thank you



  • 7.  RE: Trying to recover files from an encrypted laptop hard drive

    Posted Mar 22, 2016 11:55 AM

    Do I just simply burn the file "as is" to a blank CD/DVD? Or do I need to extract it first?

     

    **Edit: Never mind, I had WinZip as the default program for .iso files. I changed it to Window Explorer and was able to burn the image to a disc. I was able to boot the CD on the troubled laptop and it is currently decrypting the hard drive. I will update once it is finished.