Endpoint Protection

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  • 1.  Trying to uninstal SEP Client, will not take our password

    Posted Feb 08, 2012 02:46 PM

    Trying to uninstal a sep client.  Asks for the password as configured but will not take our password.

    Any solution for this?



  • 2.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Feb 08, 2012 06:43 PM

    Hello,

    Please try below steps,

    1. In the console, click Clients.

    2. Under View Clients, select the group for which you want to disable password protection.

    3. On the Policies tab, under Location-independent Policies and Settings, click General Settings.

    4. Click Security Settings.

    5. On the Security Settings tab, uncheck check boxes                                                            Require a password to uninstall the client

    6. Than try to unistall SEP client

    Or

    Manual uninstallation documents for Symantec Endpoint Protection and  AntiVirus and Symantec Client Security,

    http://www.symantec.com/business/support/index?page=content&id=TECH96924&actp=search&viewlocale=en_US&searchid=1320238227014

    you can use Cleanwipe removal tool to uninstall SEP.

    Please call Tech support to get Cleanwipe tool

    Regional Support Telephone Numbers:

    United States: https://support.broadcom.com (407-357-7600 from outside the United States)
    Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    United Kingdom: +44 (0) 870 606 6000
    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp



  • 3.  RE: Trying to uninstal SEP Client, will not take our password



  • 4.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Feb 13, 2012 03:35 AM

    Move to the group without password..update policy and try uninstall..



  • 5.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Feb 14, 2012 07:59 AM

    Kindly remove the password from that group where the same system assign then uninstall.



  • 6.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Apr 21, 2012 06:53 PM

    Have your issue sroted?



  • 7.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Apr 22, 2012 06:42 AM

    You can update the policy manually in that system.

     

    Copy the policy from running system

    Go to online client system.

    Ope nt the client shield

    Help and support then troubleshoot

    Under the troubleshoot tab is policy profile.

    Export he policy from there

    and copy into that system where problem come

    import the policy here.

    then try to remove it.

    It will definately work

     

    Second Solution

    Hi try the below link, it come help you to remove in safe mode

    https://www-secure.symantec.com/connect/articles/how-remove-sep-safe-mode



  • 8.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Apr 22, 2012 07:40 AM

     

    https://www-secure.symantec.com/connect/articles/how-uninstall-symantec-endpoint-client-if-uninstall-password-place

    By Rafeeq:

    How to Uninstall Symantec Endpoint Client If Uninstall Password is in place

     

    Sometimes its hard to uninstall SEP client if uninstall password is lost or SEPM is down.

    In such cases you may follow these steps

     

    Start - Run

    type smc -stop ( If it prompts for password; navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC, delete the smcexit key and then type smc -stop)

     

    Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC

    look for smcinstdata key; delete it

     

    go to add/remove program and uninstall the client..

     

    I know its simple procedure; but sure will help few :)



  • 9.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Apr 23, 2012 05:14 AM

    HI Benson,

    You can try also these step to restet the passowrd key from registry.

    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC

    clice smc_exit_test and if password enabled , it will show value 1 pls reset it to 0, then replace with sylink or if you want to remove SEP , u cn remove from add/remove program.

    Please remember, only online system can be moved to any new group or any policy from SEPM will receievd if system is online, for offline system only you have to reset the password through registry if forgotten to replace sylink or to remvoe SEP run Cleanwipe.

    Regards,



  • 10.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Apr 23, 2012 06:03 AM

    Shadi & Ajay, Thank you for the information. though it is vulnerable to share to clients, it is helpful for admins.



  • 11.  RE: Trying to uninstal SEP Client, will not take our password

    Posted Jun 05, 2012 03:19 PM

    Hi- Your issue has been sort out or still pending?