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Trying to use the password reset initialization process and keep getting an error

Created: 02 Nov 2012 | 2 comments

Error Details

Error Message:
Index was outside the bounds of the array.

Message Stack:
at LogicBase.Core.ExecutionEngine.LinkedModelExecutionDelegate.ReturnFromExcecution(IExecutionEngine engine, TLExecutionContext context, IData returnData, String targetDataId)
at LogicBase.Core.ExecutionEngine.EndComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.DoRunComp(IOrchestrationComponent comp, IData data, TLExecutionContext context)

I also get this email:

A password reset initialization attempt was started by  from machine name TSTSD701 and IP address 

During the "Get Current User AD info including Security Q&A" component execution, an error occurred. 

This is most likely an error reaching the Active Directory Server, either due to connectivity issues, invalid AD password, etc.  Please investigate the issue and contact the requesting user to let him or her know to retry the password reset initialization.  The exact error message was:

An item with the same key has already been added.

Any help you can provide would be GREATLY appreciated