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  • 1.  Two LiveUpdates in Add/Remove Programs

    Posted Mar 05, 2009 06:27 PM

    I am running a Windows Domain, mix of Win2003 Server and Win2000 servers.  I have Symantec Corporate Edition v10.1.  It is running on the Windows 2000 Server.

    I have discovered that the Add/Remove programs screen has 2 entries for Liveupdate. 

    LiveUpdate 1.6

    LiveUpdate 3.0

     

    I used the Symantec website to update LiveUpdate to 3.4 so now I have 2 entries:

    LiveUpdate

    LiveUpdate1.6

     

    Can I remove the LiveUpdate1.6? 

    Also,  I'm reading Doc ID:2003022805200148 (LiveUpdate incorrectly displays "All Symantec Products and compnents installed on your computer are currently upt to date").  I determined I have product.inventory.liveupdate, which is associated to Liveupdate 1.6.  If Liveupdate was over v2, I should have product.catalog.liveupdate.  Will there be any complications if I uninstalled 1.6?

     

    I've been working on this all day. I couldn't find anything searching.  Or maybe I'm brain-dead from trying to solve these issues.  If there's a topic that covers this, please let me know so I can check it out.

     

    Thanks in advance!

    Scott



  • 2.  RE: Two LiveUpdates in Add/Remove Programs

    Broadcom Employee
    Posted Mar 05, 2009 07:43 PM

    Both versions of liveupdate that you currently have installed are incorrect for the product you are using it would seem.

    Liveupdate 3.4 or 3.5 are for Home & Home office products such as: Norton 360.

    Liveupdate 1.6 sounds like a very old version that was used back in the NAVCE 7.5 days.

    You will most likely want to remove both of them and then reinstall the correct latest version of Liveupdate for your product which is: Liveupdate 3.3

    You can download it from here:

    http://www.symantec.com/techsupp/home_homeoffice/products/lu/lu/files.html

    Hope that helps!



  • 3.  RE: Two LiveUpdates in Add/Remove Programs

    Posted Mar 05, 2009 09:47 PM

    Thank you for clearifying that.  I uninstalled both of them and installed the one your link brought me too. v 3.3.

    The LiveUpdate seams to be working properly. 

     

    Thanks again.