Endpoint Protection

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  • 1.  Two servers restarted automatically after upgrading from 11 RU7 version to 11 RU7 MP1

    Posted Jan 01, 2013 10:40 PM
      |   view attached

    Hi all,

    I have 1500 SEP clients. Recently I upgraded SEPM and all my SEP clients from RU7 version to 11 RU7 Mp1 version. Upgraded all my clients using auto upgrade feature in SEPM.

    Error in event viewer : Windows installer has initiated a system restart to complete or continue the configuration of symantec endpoint protection.

    Event id  : 1005

    I have more than 100 servers in the same group. After upgrade 2 servers restarted automatically. Servers installed only with Antivirus and antispyware feature. Please help me with the root cause why the two servers restarted when the other servers upgraded succesfully without reboot.

    Attached is the Sep support log and installation log from one of the server.

    Attachment(s)

    zip
    UCCE-HQ-IVR1__2012_12_26__13_04_27_LP.zip   1.20 MB 1 version


  • 2.  RE: Two servers restarted automatically after upgrading from 11 RU7 version to 11 RU7 MP1

    Posted Jan 01, 2013 11:01 PM

    hi,

    Do you have set restart setting ?

    If you want to root cause you can open a support case.

     



  • 3.  RE: Two servers restarted automatically after upgrading from 11 RU7 version to 11 RU7 MP1

    Posted Jan 01, 2013 11:22 PM
    No I didn't set restart setting. we are using 11.x version.


  • 4.  RE: Two servers restarted automatically after upgrading from 11 RU7 version to 11 RU7 MP1

    Broadcom Employee
    Posted Jan 01, 2013 11:39 PM
    does anything apart from this event is listed in the event viewer? have you opened a support case?