ServiceDesk

Hello,

• Is it possible to create a new sub-task for an incident once the main task has been resolved?
• If a sub-task is assigned to a group, can a member of that group reassign the sub-task to another assignee?

It does not look like the console gives you that cabability, so I am wondering if either of those actions can be done.

Than you in advance.

I don't think the first one is possible but the second may be.. In the SD.IncidentManagement project -> Initial Diagnosis model -> Initial Diagnosis Workflow Dialog component -> Interaction Setup tab -> Reassign Incident. If you edit that model and go to the Conditional Use Model you'll see that there is logic there to not display the link if it's a subtask.

If you make it show the Reassign Incident link then you can probably reassign the subtask to another person/group but I haven't tested it out to see if it does.

Thanks for confirming question number 1.

I actually see there is a link to reassign sub-task.

Thanks for the help!