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Unabl to access VMware Clients screen when set to Query based.

Created: 05 Mar 2013 • Updated: 09 May 2013 | 1 comment
This issue has been solved. See solution.

We have Symantec 7.5.0.5 on the master server.

All works fine for backups, but if i try and edit the Query based backup of a VMWare policy backup it just hangs with no error, and nothing in the event viewer.

If i create a new VMWare back up i can get to the client selection tab but if i select Query based the screen only partially loads, and then stops responding.

Not sure where to check for any logs for errors?

Thanks.

Operating Systems:

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Dyneshia's picture

Are you using the displayname instead of the host name ?

I recommend changing over your backups of VM's to displayname instead of hostname. This takes and DNS or hostname resolution problems out of the picture, as NBU will only query Vcenter for the displayname of the VM.

This has a second benefit, as we can add the "disableIPResolution" key to your remote backup host locations. This will enable the remote locations to skip the IP resolution process of every single VM in the vCenter database when it does a query. http://www.symantec.com/docs/TECH128037

NBU does not need to resolve IP addresses by default, we can let vCenter process that information and just hand us a displayname to be backed up.

We should also tell each remote backup host location to 'excludeVMservers' and add the vCenters that it does not need to know about. This will also greatly speed up the backup and browse process.

 

SOLUTION