Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Unable Access Second Partition After Formatting Primary Partition

Created: 04 Jul 2014 • Updated: 11 Jul 2014

I recently had fully encrypted hard disk (Toshiba mq01abd075), operating system (Windows 7 Professional), two partition. C (146 GB) and D (548 GB) and 4 GB Unallocated space.

I ran the system restore for partition C, after which I was unable to access the operating system. I reinstalled the operating system partition C. I installed PGP WDE, when I entered in the program, partition D does not appear to be decrypted. Partition D appears in My Computer (0 bytes), in computer management at disk management appear 548 GB RAW. If I double click on it ask me for Format, but i've never click Yes, so the second partition was never touch after the problem.After this I reinstalled twice the OS.

Now I have windows 8.1 but stil,but still I have not touch the second partition.

I've tried to decrypt the drive with a few tutorials such as(WinPE and put the hard disk as second partition):
http://www.symantec.com/docs/TECH170574
http://www.symantec.com/business/support/index?page=content&id=TECH149478

Give me various errors suchs as:

"Could not locate valid BGFS record. Recovey failed! Operation recover disk failed: Error code -11984 item not found" or "Disk 1 is not instrumented by bootguard" and others.

I know was my fault. Please give me a solution.

P.S: Sorry for my english, I'm not native and please move this topic if it was not posted properly

Operating Systems: