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unable to access the Share folder and Printer Server from File server.

Created: 21 Jun 2010 • Updated: 21 Jun 2010 | 4 comments


we are facing problem while accessing the shared folders and printer server fom the file server. We are able to take the Remote desktop of the server, able to ping the server but not able to access the server.

We are using SEP RU5. Once we stop the SEP services we are able to access the server.

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Vikram Kumar-SAV to SEP's picture

It is not advised to install Network Threat Protection ( Firewall ) on the Server specially File Server as everybody needs constant access to it.

Remove Network Threat Protection
GO to Add/Remove Programs - Select Symantec Endpoint Protection --Change -- Modify
-Next -De-Select  Network Threat Protection --Next _-Install.

Everything should be fine

Vikram Kumar

Symantec Consultant

The most helpful part of entire Symantec connect is the Search use it.

Mugged's picture

GO to Start--> All Programs --> COntrol Panel --> Add or remove Programs ,

Look for Symantec Endpoint Protection highlight it and then click on change,

After that hit Modify --> click next,
Look for Network Threath Protection and click on the drop down make it this feature will not be available and click install.


PeroB's picture

with due respect to what previous posters have said I wouldn't jump the gun and remove NTP just like that. Statement "Once we stop the SEP services we are able to access the server." can be an indication but cartainly is not a conclusive proof that NTP indeed is to be blamed for these problems. Initial post lacks some vital info with out which an informed advice can not be given.

We do know that they are using SEP RU5 but that's about it. On what host OS? And perhaps the most important question would be when they started to experience these problems? Before or after SEP was installed on the server? If equipment/software works OK and then one day it stop doing so you should ask your self what has changed between then when it was working OK and now when it does not. Most of the time answer to this question should give you a good idea where to look for a solution of your problems.

On a side note, we have 30+ Windows Server 2003 R2 servers in our environment. Apart from ISA servers all of them have active NTP and so far we had zero NTP related issues. Vikram, could you please point to the source of that recommendation because I found nothing to that effect in any of the documents supplied with the product?