File Share Encryption

This article might answer your questions: http://www.symantec.com/docs/TECH149543

10.0.1 is also quite an old version, it's not 10.3 - is there no scope to upgrade?

This Knowledge Base Article might possibly apply to your situation:

http://www.symantec.com/docs/TECH194276

Hi,

Check this similar thread and can try with provided steps.

http://www.symantec.com/connect/forums/unable-add-disk-group

Thanks for all your replies but none of them helped. I hope you have more ideas I can try.

Did your attempts include upgrading PGP?  You can try the Trialware to see if it helps.

Hi Tom

No, I have not tried upgrading PGP. Do I have to decrypt all my hard drives if I would like to upgrade?

I have 4 large hard drives so that would take many days to decrypt and encrypt them all again and that would leave the drives unencrypted for many days.

Do you know any ways that I can upgrade without decrypting all the hard drives first?

PGP upgrades do not require decryption of disks.  When you run the installer, it will do the needed uninstall and new install, leaving your disk securely encrypted in the process.

Do you have further questions on this?

I recently ran into a case where a user was unable to format a 4TB drive into 2TB partitions and get drive encryption to work.  After testing about everything else we could try, he split the drive into 3 partitions, roughly 1.5TB, 1.5TB, and 1TB.  All three were able to encrypt at that point.  You may want to drop the size a bit and try that.

Yes I have a new problem.

I found a new computer with Windows 7 32 bit and hardware raid 5 and installed Symantec Encryption Desktop 10.3.0 MP3 trial version. I connected the 4 TB hard drive and encrypted a small part of the disk and then decrypted the disk fully.

After a restart I get a black screen with "boot guard"?

The 4 TB hard disk and the raid 5 are not encrypted.

How do I boot again?

I have used Bootrec.exe to fix the boot problem.