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Unable to administer this host because VEA service is not installed

Created: 03 May 2012 • Updated: 03 Aug 2012 | 12 comments
Zahid.Haseeb's picture
This issue has been solved. See solution.

Environment

RHEL = 6.2

SFHA 6.0

Problem

Administer TAB shows down. See the below snap for reference:

Discussion Filed Under:

Comments 12 CommentsJump to latest comment

mikebounds's picture

Check you have the VRTSob (Veritas Enterprise Administrator) and VRTSsfmh (Veritas Storage Foundation Managed Host) packages installed.

Mike

 

UK Symantec Consultant in VCS, GCO, SF, VVR, VxAT on Solaris, AIX, HP-ux, Linux & Windows

If this post has answered your question then please click on "Mark as solution" link below

Zahid.Haseeb's picture

I installed the vea with the help of below document but not able to get the VRTSsfmh (Veritas Storage Foundation Managed Host

http://www.symantec.com/business/support/index?pag...

[root@cluster-pri ADD-On]#
[root@cluster-pri ADD-On]# /opt/VRTSob/bin/vxsvcctrl activate
[root@cluster-pri ADD-On]#
[root@cluster-pri ADD-On]#
[root@cluster-pri ADD-On]# /opt/VRTSob/bin/vxsvcctrl start
[root@cluster-pri ADD-On]#
[root@cluster-pri ADD-On]#
[root@cluster-pri ADD-On]# /opt/VRTSob/bin/vxsvcctrl status
[root@cluster-pri ADD-On]#
[root@cluster-pri ADD-On]# ps -ef |grep vxsvcctrl
root     23293 20477  0 20:15 pts/4    00:00:00 grep vxsvcctrl

==============================================================

==============================================================

I have download the Add-On from the below site but could not get the package which you mentioned named VRTSsfmh .

http://www.symantec.com/products/components.jsp?pc...

Although one package which I doubt could be, I highlighted for your reference below.

-rwxrwxrwx. 1 zahid zahid  27646387 Nov 10 16:25 VRTSBEopr-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid   3761630 Nov 10 16:25 VRTSScripting-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid    168825 Nov 10 16:25 VRTSsfmappha-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid 140144021 Nov 10 16:25 VRTSsfmch-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid    279149 Nov 26  2010 VRTSsfmdm-3.1.201.0.sfa
-rwxrwxrwx. 1 zahid zahid    218902 Nov 10 16:25 VRTSsfmpa-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid  15578092 Nov 10 16:25 VRTSsfmsi-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid    755353 Nov 10 16:25 VRTSsfmtpr-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid  18835189 Nov 10 16:25 VRTSsfmunixadm-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid   7219803 Nov 10 16:25 VRTSsfmvtp-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid    241212 Nov 10 16:25 VRTSsfmvvrstat-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid  41638939 Jul 11  2011 VRTSsfmwinadm-4.0.1001.0.sfa
-rwxrwxrwx. 1 zahid zahid    127361 Nov 10 16:25 VRTSVCSChangePwd-4.1.119.0.sfa
-rwxrwxrwx. 1 zahid zahid    478082 Nov 10 16:25 VRTSVmCapMgmt-4.1.119.0.sfa
 

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com

mikebounds's picture

These addons are for VOM the 192.168.22.117 server that you are connecting to for managing SF and VCS -  you want packages for the client.  The VRTSsfmh package should be on the install media for SFHA - see table in SFHA Linux 6.0 Install guide on page 389.

Mike

UK Symantec Consultant in VCS, GCO, SF, VVR, VxAT on Solaris, AIX, HP-ux, Linux & Windows

If this post has answered your question then please click on "Mark as solution" link below

Zahid.Haseeb's picture

I have not found this package on installation media. For a reference kindly see below. please advice

SFHA installation guide 6.0 for linux

http://www.symantec.com/business/support/resources...

Page 381

Second one more thing which shows that I dont need this package:

# rpm -qa VRTSsfmh
VRTSsfmh-4.1.119.0-0.i686
 

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com

mikebounds's picture

If you have sfmh already installed, then probably this was installed when you installed SFHA from the install media, so you shouldn't need to reinstall.  In previous versions of SFHA (not sure about 6.0), VEA required vxsvc to be running and I think this is the same daemon that communicates with VOM, so probably vxsvcctrl is trying to start vxsvc, so you should look for this in ps listing.

Note

Discovers configuration information
on a Storage Foundation managed host.
This information is stored on a central
database, which is not part of this
release
 
Means:
VRTSsfmh packages discovers information about the host and feeds this to the central database held on VOM server and VOM is a separate product that you need to download separately.

If your still having issues, then I would post this issue under SFHA Management (VOM, SORT)

Mike.

UK Symantec Consultant in VCS, GCO, SF, VVR, VxAT on Solaris, AIX, HP-ux, Linux & Windows

If this post has answered your question then please click on "Mark as solution" link below

hafiz_rehman's picture

Hi Zahid,

Check if /opt/VRTSob/bin/vxsvc binary exsists in your Managed Host and not zero byte in size, if it does exsists then try to manually start the vxsvc using the following command.

# /opt/VRTSob/bin/vxsvc -r /opt/VRTSob/config/Registry -e

Then capture ps -ef and check that vxsvc is running , if it's not running then you may want to check if it have core dumped ?

NOTE: in Linux by default core dump is not enabled for applications.

If no core file is generated and vxsvc is not started then run ' # ulimit -c unlimited' and try to start vxsvc again using above method to check if it have core dumped.

Regards,

Hafiz

Vidyut's picture

vxsvcctrl is a control script which in turns starts a process named "vxsvc". Can you please check that as part of "ps -ef  | grep vxsvc".

Also o/p for just /opt/VRTSob/bin/vxsvc -m will help in this case.

Thanks,

 Vidyut.

Zahid.Haseeb's picture

@vidyut

# ps -ef  | grep vxsvc
root     12617 12186  0 21:26 pts/3    00:00:00 grep vxsvc

#

# /opt/VRTSob/bin/vxsvc -m

#

@ hafiz

# /opt/VRTSob/bin/vxsvc -r /opt/VRTSob/config/Registry

#

============================

# /etc/init.d/isisd start
Starting VERITAS Enterprise Administrator Service (vxsvc)
/etc/init.d/isisd: line 150: [: -eq: unary operator expected
Starting VERITAS Enterprise Administrator Service (vxsvc)

#

[root@cluster-dr /]# /etc/init.d/isisd status
#

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

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Zahid.Haseeb's picture

I also tried to follow these TN too

http://www.symantec.com/business/support/index?pag...

http://www.symantec.com/business/support/index?pag...

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com

Zahid.Haseeb's picture

There was a confusion i think...

What I feel that vea was not actually installed. I did it again and now via command line at one node i am able to run vea.

I think that vea should be installed manually on both nodes of cluster which we want to administer via VOM.  

Let me do this again ans will share the result.

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com

jdangelo_symc's picture

Zahid,

Please note that the actual VEA console itself is not a requirement for VOM to manage a Storage Foundation host.  The VRTSobgui package does not need to be on the system.  The VRTSob package however is the VEA Service, which is a requirement for some of the the Manage and Administer functions of Volume Manager in VOM.  This dependency however will eventually be removed in coming releases of VOM.

Joe D

SOLUTION
Zahid.Haseeb's picture

@ Joe

Ok. Thanks for your input

Any comment will be appreciated. Mark as Solution if your query is resolved
__________________
Thanks in Advance
Zahid Haseeb

zahidhaseeb.wordpress.com