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Unable to attach the archived mail as orginal item while sending mail

Created: 02 May 2014 • Updated: 02 May 2014 | 3 comments
Jomy's picture
This issue has been solved. See solution.

We have Enterprise vault 10.0.3

we want to attach the archived mail item as orginal because the attached item cannot open out side the organization.

While forwarding the archived mail it is shown as orginal item.Also how to restore the archived mail item from searched item.

Thanks in advance.

Operating Systems:

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Rob.Wilcox's picture

The behaviour you are seeing is the way things work, unfortunately.  The drag and drop of an archived item on to a mail can't be handled/caught/trapped, so you are dragging and dropping just the shortcut.

 

You've rightly figured out that you can forward a shortcut, and it will be retrieved before forwarding (so the full message is sent).

 

Hope that helps.

Jomy's picture

 we found one work around is select 2 message.right click forward ->

from there we can copy the required mail and paste it in a new mail.

Is there any alternate option to suggest for end user.