Video Screencast Help

Unable to authenicate to an LDAP directory

Created: 15 May 2013 | 1 comment


Hopefully someone can help me with this issue.

I'm creating a new PGP 3.3 server and I'm having problems making an LDAP connection to my domain.

I've created a service account (Bind DN =    CN=svr_pgp,DC=mydomain,DC=co,DC=uk) and entered these details into the "edit ldap directory" menu under consumers>directory synchronization>Edit ldap directory

LDAP Servers have been defined. 2 DCs have been added with hostname and IPs. These DCs are Windows 2008r2 Servers.

The Test Connection fails to work - LDAP Test Failed. The host did not accept your authenication credentials.

The service account has been tested with a different password, it's enabled and not locked. The service account has been moved into a different OU and the new Bind DN has been tested. I've also tried with my admin account. It fails every time.

If I enter the LDAP credentials without a passphase the Test connections are success      ????

I'm really confused at this point. I know the LDAP credentials without a passphase is not working because there are no records displayed when you click on "view sample records.."



Operating Systems:

Comments 1 CommentJump to latest comment

Alex_CST's picture

You haven't defined an OU to lookup in the Base DN, might be worth trying to view sample records by defining a particular OU:


Please mark posts as solutions if they solve your problem!