Unable to backup server shares
Recently we replaced a network administrator so I don't have access to the System Logon Account and am unable to delete and re-assign the System Logon Account (working with tech support via phone for this part). I did however manage to give all appropriate rights to a different account and can successfully backup all needed resourses (minus the shares) on servers that run the RAWS agent. The problem comes in here, I have multiple SQL machines and for some reason the agent frequently tries to access our SQL databases throwing errors and making my DBA's angry. To get around this we just add them as file servers and backup the log/transaction files from the SQL servers shares. The account that works just fine for all my RAWS is used to also back up these shares. However whenever I test the credentials or attempt to backup these resources I get a credential logon failure. I am able to successfully navigate to the directory browse/copy/write all that good stuff using the supplied credentials from the Media Server. Basically I have no idea why it won't backup (nor does my current phone tech support, we spent 4+ hrs and got nowhere). Has someone else run into this or can throw me a bone? The only thing I can think is that maybe for some reason Backup Exec is still trying to use the old System Logon Account credentials instead of the supplied new ones?
Please note I am running Backup Exec 2012 SP2