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Unable to backup specific folders

Created: 09 Aug 2014 • Updated: 10 Aug 2014 | 9 comments
This issue has been solved. See solution.

I'm unable to backup specific folders on a remote server where Windows agent is istalled.
The job starts and finish without errors but it copies only 150k, the folders comtain more than 100gb.
I have checked folders permissions and I didn't see anything strange, for example in D:\ root folder are:

D:\data\users
D:\data\shared
D:\data\templates
D:\data\apps

All folders have same access rights but it's impossible to backup users and shared, no issues for templates or apps.
The folders are on a Win 2003 server, Backup Exec 2014 is on a Win 2008 R2.
BEX is able to browse remote server folders during job creation and log in test is passed without problems.

Operating Systems:

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Il Ventu's picture

Win 2003 is a VM on ESX 4.1
Win 2008 is a physical machine.

pkh's picture

Are these folders under DSFR?  If so, to back them up, you need to backup the shadow copy component of the volume on which they reside.

SOLUTION
Il Ventu's picture

Good point... so in the job I have to add shadow copy component?
Like in this image http://restingsysadmin.files.wordpress.com/2013/06/media-server-001.png ( in this example it's not selected).

Marianne's picture

Correct. 
See this old (but still valid) TN: http://www.symantec.com/docs/TECH85354 

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Il Ventu's picture

Hello,

after selecting shadow components the backup run flawless but data transfer performances seems poor.

Thank you for the solution.

Il Ventu's picture

Just finished the backup, it takes 1h34m for 85gb to complete and verify, too long in my opinion.

The big problem is that it's not possible search files during backup restore, if I have to restore a file/folder I have to open manually the folder tree and dig, this not happens for files and folders out of DSFR.

How is safe backup DSFR folders in this way ?

How to be sure to backup updated files and not old versions ?

pkh's picture

This is the only way to backup DSFR folders

Il Ventu's picture

Yep, but it a safe method ?

No bad surprise in the future ?