You need to force the computer to boot to nic.  Imaging can't be done inside of windows, not with the imaging job at least.  If you dont have PXE set up, youi can always use a boot cd, just make sure you leave the imaging job as "default automation"  the same goes for if you use an automation partition.

Also, check your log files under your eXpress\RDeploy\DOS\RDLOG directory.

Like spazzzen mentioned make sure you have a preboot environment. Either boot to automation via an automation CD or PXE.  Also, the error could happen because when you created the imaging task the "Boot to production" option was selected.  This usually happens when no altiris agent is present in the client.  So, uncheck this option in the imaging task and  restart the job.

nelo

Hi, not sure to understand what's meaning "image a computer", create and upload an image of it?  If yes: I suggest you take a look on SP6.9 SP1 (+mp1) version. You can create an image without rebooting in any preboot. Just take a look there: www-secure.symantec.com/connect/blogs/deployment-server-now-does-hardware-independent-imaging and in particular there: kb.altiris.com/44644

Note that hot imaging is not suggested because sysprep is not ran and the dagent/aclient did not prepare the image.  Which means when you deploy the image you will not get any post configuration and you will have to run sysprep manually if you want to join the machine to the domain (unless it is deployed to the source machine)

You need to force the computer to boot to nic.  Imaging can't be done inside of windows, not with the imaging job at least.  If you dont have PXE set up, youi can always use a boot cd, just make sure you leave the imaging job as "default automation"  the same goes for if you use an automation partition.

I have the BIOS configured to boot from the NIC. I have also hit F12 to access the network boot but, this will not work either. I've even rebuilt our Altiris boot image on the server to use the specific network adapter that the laptop has but, still no luck. I have imaged other HP models using this same method (right-click on the pc and choose "quick disk image") Is there another method in Altiris to create an image of a computer?

Note that hot imaging is not suggested because sysprep is not ran and the dagent/aclient did not prepare the image.  Which means when you deploy the image you will not get any post configuration and you will have to run sysprep manually if you want to join the machine to the domain (unless it is deployed to the source machine)

Can you recommend the best method to create an image of a pc in Altiris? I've always used the "quick disk image.." method and it seems to work...except on this model.

Also, check your log files under your eXpress\RDeploy\DOS\RDLOG directory.

Thank you for the suggestion. I just checked and no logs are generated when I try imaging the laptop.

I should also note that we deployed 60 HP 6710 models and did not have this issue. It is only with the 6730b model.

I should also note that we deployed 60 HP 6710 models and did not have this issue. It is only with the 6730b model.

This is likely a DOS driver issue for the NIC card in the 6730. Are you getting an IP and a response on the PXE boot? Probably not. I'd use WinPE and add the drivers for the NIC card to the pre-boot OS. If you are set on DOS you may need to search around in the AKB.

"Can you recommend the best method to create an image of a pc in Altiris? I've always used the "quick disk image.." method and it seems to work...except on this model."

The quick disk image is best when creating backup of a machine (not to be redistributed to multiple machines), however it will not image the machine with sysprep.  I suggest to users that they use a job that has a create disk image task that uses sysprep. When it comes time to deploy that image to multiple machines use a job that has a distribute disk image task configured to use sysprep as well. 

How it boots to automation is irrelevant, just as long as it can do so successfully.