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Unable to build cache for domain [domain name]. Data collection is unable to proceed

Created: 04 Oct 2012 | 4 comments
Faizal's picture


I am unable to do data collection in CCS 11. Each time i try to do, i get this error:Unable to build cache for domain [domain name]. Data collection is unable to proceed

Note that I have set the domain cache credentials and windows credentials already. both are using domain admin

Comments 4 CommentsJump to latest comment

Jumasolo's picture

U need a patch! Call symantec support to ask for!

kmakrand's picture

While providing the credentials you need to provide the netbios name of the domain and not the FQDN, looks like you are providing FQDN. Please verify, otherwise if you are using domain admin and the a\c has permissions on the domain root it should work fine.

Vitor Profeta's picture

You need to register a "domain cache" for this domain:

Click Settings> Credentials

Righ Click in tab > Add Common Credential

Plataform: Windows Domain Cache


User Name and Password.

Tip: It is important that this credential is registered in the same way that the credential domain. ex: if you register a domain account as domain\user and the cache domain as, probably this will DONT WORK.