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Unable to capture BMR image, backups completes with partial success.

Created: 04 Oct 2012 | 1 comment

We are facing an issue where we are unable to capture the BMR image, we have removed and reinstalled the NBU client s/w initially and looking out for any solution before proceeding for any troubleshooting. I have copied the master (parent) job details below for reference.

Oct 4, 2012 6:00:00 AM - requesting resource atlmedia
Oct 4, 2012 6:00:00 AM - requesting resource atlbackupmaster.NBU_CLIENT.MAXJOBS.atl-fltrans-bu
Oct 4, 2012 6:00:00 AM - requesting resource atlbackupmaster.NBU_POLICY.MAXJOBS.fltrans
Oct 4, 2012 6:00:02 AM - granted resource  atlbackupmaster.NBU_CLIENT.MAXJOBS.atl-fltrans-bu
Oct 4, 2012 6:00:02 AM - granted resource  atlbackupmaster.NBU_POLICY.MAXJOBS.fltrans
Oct 4, 2012 6:00:02 AM - granted resource  AL0Z00
Oct 4, 2012 6:00:02 AM - granted resource  Drive10
Oct 4, 2012 6:00:02 AM - granted resource  atlmedia
Oct 4, 2012 6:00:11 AM - collecting BMR information
Oct 4, 2012 6:00:11 AM - connecting
Oct 4, 2012 6:00:11 AM - connected; connect time: 0:00:00
Oct 4, 2012 6:00:11 AM - transfering BMR information to the master server
Oct 4, 2012 6:00:11 AM - connecting
Oct 4, 2012 6:00:11 AM - connected; connect time: 0:00:00
Oct 4, 2012 6:00:04 AM - estimated 1268865 kbytes needed
Oct 4, 2012 6:00:04 AM - begin Parent Job
Oct 4, 2012 6:00:04 AM - begin Snapshot: Start Notify Script
Oct 4, 2012 6:00:04 AM - started process RUNCMD (pid=3318)
Oct 4, 2012 6:00:04 AM - ended process 0 (pid=3318)
Operation Status: 0
Oct 4, 2012 6:00:04 AM - end Snapshot: Start Notify Script; elapsed time 0:00:00
Oct 4, 2012 6:00:04 AM - begin Snapshot: Step By Condition
Operation Status: 0
Oct 4, 2012 6:00:04 AM - end Snapshot: Step By Condition; elapsed time 0:00:00
Oct 4, 2012 6:00:04 AM - begin Snapshot: Stream Discovery
Oct 4, 2012 6:00:05 AM - started process bpmount (pid=5972)
Operation Status: 0
Oct 4, 2012 6:00:08 AM - end Snapshot: Stream Discovery; elapsed time 0:00:04
Oct 4, 2012 6:00:08 AM - begin Snapshot: Bare Metal Restore Save
Oct 4, 2012 6:00:08 AM - started process bpbrm (pid=26009)
Oct 4, 2012 6:04:05 AM - Error bpbrm (pid=26009) BMRERR: Received BMR error: The .inf file for the device PCI\VEN_1028&DEV_0015&SUBSYS_1F031028&REV_00\5&1E758DE3&0&700018 is missing from the system. Please install the latest version of the DELL PERC 5/i Integrated RAID Controller drivers, which, in most cases, resolves the problem. (1)
Oct 4, 2012 6:04:05 AM - Error bpbrm (pid=26009) BMRERR: Received BMR error: Failed to run Windows specific tasks. (1)
Oct 4, 2012 6:04:05 AM - Error bpbrm (pid=26009) BMRERR: Received BMR error: Send of discovery not attempted. (1)
Oct 4, 2012 6:04:05 AM - Error bpbrm (pid=26009) BMRERR: Received BMR error: BMR information discovery failed. (1)
Oct 4, 2012 6:04:05 AM - Error bpbrm (pid=26009) BMRERR: Did not receive bmr client request from atl-fltrans-bu, status = -1
Oct 4, 2012 6:04:08 AM - begin Create Snapshot
Oct 4, 2012 6:04:06 AM - end writing
Operation Status: 26
Oct 4, 2012 6:04:06 AM - end Create Snapshot; elapsed time 8759:59:58
Oct 4, 2012 6:04:06 AM - begin Snapshot: Read File List
Operation Status: 0
Oct 4, 2012 6:04:06 AM - end Snapshot: Read File List; elapsed time 0:00:00
Oct 4, 2012 6:04:06 AM - begin Snapshot: Create Snapshot
Oct 4, 2012 6:04:06 AM - started process bpbrm (pid=26138)
Oct 4, 2012 6:10:13 AM - end Snapshot: Create Snapshot; elapsed time 0:06:07
Oct 4, 2012 6:10:14 AM - end writing
Operation Status: 0
Oct 4, 2012 6:10:14 AM - end Snapshot: Bare Metal Restore Save; elapsed time 0:10:06
Oct 4, 2012 6:10:14 AM - begin Snapshot: Policy Execution Manager Preprocessed
Operation Status: 0
Oct 4, 2012 9:33:27 AM - end Snapshot: Policy Execution Manager Preprocessed; elapsed time 3:23:13
Oct 4, 2012 9:33:27 AM - begin Snapshot: Validate Image
Operation Status: 0
Oct 4, 2012 9:33:29 AM - end Snapshot: Validate Image; elapsed time 0:00:02
Oct 4, 2012 9:33:29 AM - begin Snapshot: Delete Snapshot
Oct 4, 2012 9:33:30 AM - started process bpbrm (pid=845)
Oct 4, 2012 9:36:46 AM - end writing
Operation Status: 0
Oct 4, 2012 9:36:46 AM - end Snapshot: Delete Snapshot; elapsed time 0:03:17
Oct 4, 2012 9:36:46 AM - begin Snapshot: Delete Snapshot On Exit
Operation Status: 0
Oct 4, 2012 9:36:46 AM - end Snapshot: Delete Snapshot On Exit; elapsed time 0:00:00
Oct 4, 2012 9:36:46 AM - begin Snapshot: End Notify Script
Oct 4, 2012 9:36:46 AM - started process RUNCMD (pid=17775)
Oct 4, 2012 9:36:46 AM - ended process 0 (pid=17775)
Operation Status: 0
Oct 4, 2012 9:36:46 AM - end Snapshot: End Notify Script; elapsed time 0:00:00
Operation Status: 1
Oct 4, 2012 9:36:46 AM - end Parent Job; elapsed time 3:36:42
the requested operation was partially successful  (1)

Comments 1 CommentJump to latest comment

mph999's picture

Have you tried folowing the suggestion in the log.

Oct 4, 2012 6:04:05 AM - Error bpbrm (pid=26009) BMRERR: Received BMR error: The .inf file for the device PCI\VEN_1028&DEV_0015&SUBSYS_1F031028&REV_00\5&1E758DE3&0&700018 is missing from the system. Please install the latest version of the DELL PERC 5/i Integrated RAID Controller drivers, which, in most cases, resolves the problem. (1)

..this is where I would start.

Martin

 

Regards,  Martin
 
Setting Logs in NetBackup:
http://www.symantec.com/docs/TECH75805