Video Screencast Help

Unable to change mount point of virtual disk (SSO enabled)

Created: 04 Mar 2013 | 5 comments

Hi

How can I change the mount point of an existing virtual disk?

I learnt from this forum that this option is available on the window for entering the passphrase.

Since we use Universal Server and Single Sign-On, we do not have to enter the passphrase. Thats why we are missing the option button to change the drive letter.

What's the solution in this case?

 

Reto Scherrer

Operating Systems:

Comments 5 CommentsJump to latest comment

Tom Mc's picture

I suspect that your Universal Server managed setting may be requiring your virtual disks to be mounted at a specific mounting point.  If it isn't, an option would be to create a new virtual disk with the mounting point as desired, copying the contents of your existing virtual disk to it, verify all is working as desired with the new virtual disk, and then deleting the original virtual disk.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

resc.symantec's picture

Hi Tom

I don't know a setting in Universal Server related to this. Where can I find it?

Our users do have multiple virtual disks all with same mount point, but just mounting one at the same time.

If a user accidentially mounts a secound disk, this is automatically mounted to the next free drive letter. From that point in time PGP is always using the new drive letter even it is the only mounted disk and the the original drive letter is not assigned.

The user would always have to create a new copy.

On SSD drives there is no guarentee the users have enought free disk space to create such a copy.

Is there an option to change the drive letter by using the command line?

 

 

 

 

 

 

Tom Mc's picture

I'm not a user of either the Universal Server or the Command Line product, so can't help on those questions.

When you create a new virtual disk in PGP Desktop (Symantec Encryption Desktop), you have the options of setting what drive designation you want it mounted as, and it will mount to that drive, unless you already have it in use, so maybe select something like x:

You don't need to save the new virtual disk pqd file to the same disk that you want it on eventually; it can later be moved or copied to that disk.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &

Alex_CST's picture

The only options for Virtual Disk on the Universal Server are:

  • Size (Dynamic up to or Static)
  • Format (Fat16/32/NTFS
  • Unmount when inactive for x minutes
  • Unmount on system sleep
Please mark posts as solutions if they solve your problem!

http://www.cstl.com

Tom Mc's picture

That is good, indicating that my suggestion is doable.

When you consider your issue resolved, please click Mark As Solution on the most helpful response.

Search the Knowledge Base &