Endpoint Protection

 View Only
Expand all | Collapse all

Unable to change the scheduled scan timings

  • 1.  Unable to change the scheduled scan timings

    Posted Dec 04, 2009 02:02 AM
    Hi,
    I have symantec endpoint protection 11.x setup in my system. By default a daily scan and a weekly scan are configured at a point of time during day which slows down my system drastically. When I try to edit both, I get error message saying "This is a read-only scan. It cannnot be edited." My administrators have tried and given up.

    I tried to update the policy by right clicking on task bar over the Symantec protection icon.. it showed "requesting updated policy from symantec endpoint protection manager" and disappeared. Nothing happened after that.

    Let me know how to change the timings.

    Thanks,
    Deva


  • 2.  RE: Unable to change the scheduled scan timings

    Posted Dec 04, 2009 02:11 AM
    Hello Deva_pdy
    Is your client comminicate with your sep manager? you should be sure client take new policy.
    you can try this;
    create a test group and create new antivirus and antispy policy. and move this client new group and update content.
    than check client take this policy and moved new group
    (open client interface click help and support choice trobleshooting. you can see group in there)
    Thanks


  • 3.  RE: Unable to change the scheduled scan timings

    Posted Dec 04, 2009 02:18 AM
    Where you are trying to change the scan schedule in SEPM or in client side?
    If a scan is configured in SEPM we can change it in SEPM only
    For this you can edit the antivirus and antispyware policy
    Come to administrator defined scans select the scan which you want to change, click on edit go to the schedule tab here you will get an option for changing the timing
    Also ensure that the user which u logged in to SEPM having the right to change those settings.... 


  • 4.  RE: Unable to change the scheduled scan timings

    Posted Dec 04, 2009 02:18 AM
    Where you are trying to change the scan schedule in SEPM or in client side?
    If a scan is configured in SEPM we can change it in SEPM only
    For this you can edit the antivirus and antispyware policy
    Come to administrator defined scans select the scan which you want to change, click on edit go to the schedule tab here you will get an option for changing the timing
    Also ensure that the user which u logged in to SEPM having the right to change those settings.... 


  • 5.  RE: Unable to change the scheduled scan timings
    Best Answer

    Posted Dec 04, 2009 03:56 AM
    You have to change the time in SEPM


    1.Open the Symantec Endpoint Protection Manager.

    2. Select Policies from the far left.

    3. Highlight Antivirus and Antispyware under the View Policies section in the middle column.

    4. Highlight the active policy from the right side of the manager.

    5. Click Edit the Policy under the Tasks menu is the middle column.

    6. A new window will open.

    7. Select Administrator-defined Scans from the far left menu in the new window.

    8. Select the Schedule  tab. and chnage the time accordingly

     


    Title: 'Configuring SEP client options for end users to stop, pause, or 'snooze' administrator defined scans'
    Document ID: 2009041009064648
    > Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009041009064648?Open&seg=ent


  • 6.  RE: Unable to change the scheduled scan timings

    Posted Dec 06, 2009 11:21 PM
    Scanning Schedule.JPG

    This is assuming that your clients are managed. You need to edit the scan and then assign this changed policy to the group of desired clients. Be sure to check the policy serial number on the SEPM as well as the Client so that you know that the client has the correct policy.

    policy serial number.JPG


  • 7.  RE: Unable to change the scheduled scan timings

    Posted Dec 07, 2009 03:32 AM
    Hi All,
    Thanks for your suggestions. My client is taking the policies from SEPM for sure. I was able to change the schedule time by hacking the registry (though I knew it's not advisable). Whenever windows reboots or when the policy is updated by selecting update policy, timings get back to default values. This shows, my scan configuration is defined in SEPM and not in client.

    I will check with my administrator to change the policy in SEPM as suggested.

    Thanks everyone.
    Deva


  • 8.  RE: Unable to change the scheduled scan timings

    Posted Dec 07, 2009 03:42 AM
    It is not advisable to change a schedule scan timing in the registry ,if you want to change the schedule you should always do it in SEPM... 


  • 9.  RE: Unable to change the scheduled scan timings

    Posted Dec 11, 2009 05:51 AM
    Thank Aravind. I understand the point.
    That was a quick workaround I have used when I was clueless.

    Deva


  • 10.  RE: Unable to change the scheduled scan timings

    Posted Dec 11, 2009 06:02 AM
    I request you to mark the post which helped you to solve the problem as solution so that it will be helpful for the future visitors in the form