Video Screencast Help
Scheduled Maintenance: Symantec Connect is scheduled to be down Saturday, April 19 from 10am to 2pm Pacific Standard Time (GMT: 5pm to 9pm) for server migration and upgrades.
Please accept our apologies in advance for any inconvenience this might cause.

Unable to change the scheduled scan timings

Created: 04 Dec 2009 • Updated: 21 May 2010 | 9 comments
This issue has been solved. See solution.

Hi,
I have symantec endpoint protection 11.x setup in my system. By default a daily scan and a weekly scan are configured at a point of time during day which slows down my system drastically. When I try to edit both, I get error message saying "This is a read-only scan. It cannnot be edited." My administrators have tried and given up.

I tried to update the policy by right clicking on task bar over the Symantec protection icon.. it showed "requesting updated policy from symantec endpoint protection manager" and disappeared. Nothing happened after that.

Let me know how to change the timings.

Thanks,
Deva

Comments 9 CommentsJump to latest comment

Fatih Teke's picture

Hello Deva_pdy
Is your client comminicate with your sep manager? you should be sure client take new policy.
you can try this;
create a test group and create new antivirus and antispy policy. and move this client new group and update content.
than check client take this policy and moved new group
(open client interface click help and support choice trobleshooting. you can see group in there)
Thanks

 Everything works better when everything works together.

AravindKM's picture

Where you are trying to change the scan schedule in SEPM or in client side?
If a scan is configured in SEPM we can change it in SEPM only
For this you can edit the antivirus and antispyware policy
Come to administrator defined scans select the scan which you want to change, click on edit go to the schedule tab here you will get an option for changing the timing
Also ensure that the user which u logged in to SEPM having the right to change those settings.... 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

AravindKM's picture

Where you are trying to change the scan schedule in SEPM or in client side?
If a scan is configured in SEPM we can change it in SEPM only
For this you can edit the antivirus and antispyware policy
Come to administrator defined scans select the scan which you want to change, click on edit go to the schedule tab here you will get an option for changing the timing
Also ensure that the user which u logged in to SEPM having the right to change those settings.... 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

P_K_'s picture

You have to change the time in SEPM

1.Open the Symantec Endpoint Protection Manager.

2. Select Policies from the far left.

3. Highlight Antivirus and Antispyware under the View Policies section in the middle column.

4. Highlight the active policy from the right side of the manager.

5. Click Edit the Policy under the Tasks menu is the middle column.

6. A new window will open.

7. Select Administrator-defined Scans from the far left menu in the new window.

8. Select the Schedule  tab. and chnage the time accordingly

 

Title: 'Configuring SEP client options for end users to stop, pause, or 'snooze' administrator defined scans'
Document ID: 2009041009064648
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2009041009064648?Open&seg=ent

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

SOLUTION
Deva_pdy's picture

Hi All,
Thanks for your suggestions. My client is taking the policies from SEPM for sure. I was able to change the schedule time by hacking the registry (though I knew it's not advisable). Whenever windows reboots or when the policy is updated by selecting update policy, timings get back to default values. This shows, my scan configuration is defined in SEPM and not in client.

I will check with my administrator to change the policy in SEPM as suggested.

Thanks everyone.
Deva

sandeep_sali's picture

Scanning Schedule.JPG

This is assuming that your clients are managed. You need to edit the scan and then assign this changed policy to the group of desired clients. Be sure to check the policy serial number on the SEPM as well as the Client so that you know that the client has the correct policy.

policy serial number.JPG

Thanks & Regards

Sandeep C Sali

AravindKM's picture

It is not advisable to change a schedule scan timing in the registry ,if you want to change the schedule you should always do it in SEPM... 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

Deva_pdy's picture

Thank Aravind. I understand the point.
That was a quick workaround I have used when I was clueless.

Deva

AravindKM's picture

I request you to mark the post which helped you to solve the problem as solution so that it will be helpful for the future visitors in the form 

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind