Unable to communicate with the reporting Component
When i log into the symantec endpoint manager, i have getting this error (Unable to communicate with reporting component.Here is my symantec tomcat log file.Please show me the way how to fix this problem. Right now i cannot see home,monitor,reports in the symantec endpoint console.
2009-10-06 18:06:10.062 SEVERE: ================== Server Environment ===================
2009-10-06 18:06:10.062 SEVERE: os.name = Windows XP
2009-10-06 18:06:10.062 SEVERE: os.version = 5.1
2009-10-06 18:06:10.062 SEVERE: os.arch = x86
2009-10-06 18:06:10.062 SEVERE: java.version = 1.5.0_15
2009-10-06 18:06:10.062 SEVERE: java.vendor = Sun Microsystems Inc.
2009-10-06 18:06:10.062 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2009-10-06 18:06:10.062 SEVERE: java.vm.version = 1.5.0_15-b04
2009-10-06 18:06:10.062 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2009-10-06 18:06:10.078 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2009-10-06 18:06:10.078 SEVERE: java.user = null
2009-10-06 18:06:10.078 SEVERE: user.language = en
2009-10-06 18:06:10.078 SEVERE: user.country = US
2009-10-06 18:06:10.078 SEVERE: scm.server.version = 11.0.4202.75
2009-10-06 18:06:18.453 SEVERE: ================== StartClientTransport ===================
2009-10-06 18:06:19.875 SEVERE: Schedule is started!
2009-10-06 18:08:39.859 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:08:49.859 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:08:50.000 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:08:59.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:09:09.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:09:10.000 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:09:29.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:09:30.000 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:09:39.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:10:19.875 SEVERE: AgentLastCheckInTask connect to secars failed: Access Forbidden
2009-10-06 18:10:19.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:10:29.890 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:10:30.015 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:10:39.890 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:10:59.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:11:09.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:11:10.015 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:11:59.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:12:09.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:12:10.015 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:12:29.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:12:30.015 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
2009-10-06 18:12:39.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:12:59.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:13:09.875 SEVERE: Unknown Exception in: com.sygate.scm.server.task.ClientTransportInfoTask
java.lang.Exception: HTTP 403 Access Forbidden, URL: http://localhost/secars/secars.dll?action=36
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:300)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
com.sygate.scm.common.communicate.CommunicationException: Unexpected server error. ErrorCode: 0x10010000
at com.sygate.scm.common.communicate.Communicator.sendRequest(Communicator.java:321)
at com.sygate.scm.server.task.ClientTransportInfoTask.run(ClientTransportInfoTask.java:86)
at java.util.TimerThread.mainLoop(Timer.java:512)
at java.util.TimerThread.run(Timer.java:462)
2009-10-06 18:13:10.015 SEVERE: AgentOnlineStatusTask connect to secars failed: Access Forbidden
Comments
Check this
1. Reconfigure the ODBC settings..
2. Check the below link & resolve asap..
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/beb4238fecda37a588257433006db633?OpenDocument
Regards...
Ramji Iyyer
Regards...
Ramji Iyyer
Probable Solution
Hello,
Here's the Probable Solution:
Please go through the following KB's and Let me know if that resolves your issue:
Unable to communicate with the reporting component after logging into the Symantec Endpoint Protection Manager
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/beb4238fecda37a588257433006db633?OpenDocument
Error: "Unable to communicate with the reporting component" when opening Symantec Endpoint Protection Manager (Embedded Database)
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/32a9ac7fc1ff64b8882574fa007a946b?OpenDocument
Error: Unable to Communicate with Reporting Component and HTTP 403 Forbidden in IIS with description as "The configured user for the current application pool does not have enough privileges to run CGI"
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/be090cd1510df22e6525740500033c12?OpenDocument
Unable to communicate with reporting component – HTTP 404
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/c338203f13f7f420802575d6002a798e?OpenDocument
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Unable to communicate with the reporting Component : 403
Hi,
If this computer is a domain controller, follow these steps:
Click Start, click Administrative Tools, and select Active Directory Users and computers.
In the active Directory Users and computers window, in the left pane right click on Domain controllers and select properties.
On the properties sheet click on Group Policy tab, select the Default Domain Controller Policy and click on edit.
In the new window, expand Computer Configuration, expand Windows Settings, expand Security Settings, and then expand Local Policies.
In the left pane, click User Rights Assignment.
In the right pane, double-click Adjust Memory Quotas for a Process.
Click Add User or Group.
Type the user name or the group name that is the security account for the application pool that you want, and then click OK. (Note: If you click Browse to add an account, you may have to click Object Types or Location to add the account that you want.)
Click OK two times.
In the right pane, double-click Replace a Process Level Token.
Click Add User or Group.
Type the user name or the group name that is the security account for the application pool that you want, and then click OK. (Note: If you click Browse to add an account, you may have to click Object Types or Location to add the account that you want.)
Click OK two times.
Exit the Group Policy Object Editor & other windows by clicking OK.
Click Start, click Run, type gpupdate /force, and then click OK.
Click Start, click Run, type iisreset, and then click OK.
Method b: If this computer is a member of a domain, follow these steps:
Click Start, click Run, type gpedit.msc, and then click OK.
Under Local Computer Policy, expand Computer Configuration, expand Windows Settings, expand Security Settings, and then expand Local Policies.
In the left pane, click User Rights Assignment.
In the right pane, double-click Adjust Memory Quotas for a Process.
Click Add User or Group.
Type the user name or the group name that is the security account for the application pool that you want, and then click OK. (Note: If you click Browse to add an account, you may have to click Object Types or Location to add the account that you want.)
Click OK two times.
In the right pane, double-click Replace a Process Level Token.
Click Add User or Group.
Type the user name or the group name that is the security account for the application pool that you want, and then click OK. (Note: If you click Browse to add an account, you may have to click Object Types or Location to add the account that you want.)
Click OK two times.
Exit the Group Policy Object Editor.
Click Start, click Run, type gpupdate /force, and then click OK.
Click Start, click Run, type iisreset, and then click OK.
If this computer is not a member of a domain, follow these steps:
Click Start, click Run, type secpol.msc, and then click OK.
Under Security Settings, expand Local Policies.
In the left pane, click User Rights Assignment.
In the right pane, double-click Adjust Memory Quotas for a Process.
Click Add User or Group.
Type the user name or the group name that is the security account for the application pool that you want, and then click OK. (Note: If you click Browse to add an account, you may have to click Object Types or Location to add the account that you want. )
Click OK two times.
In the right pane, double-click Replace a Process Level Token.
Click Add User or Group.
Type the user name or the group name that is the security account for the application pool that you want, and then click OK. (Note: If you click Browse to add an account, you may have to click Object Types or Location to add the account that you want.)
Click OK two times.
Exit the Local Security Settings tool.
Click Start, click Run, type gpupdate /force, and then click OK.
Click Start, click Run, type iisreset, and then click OK.
Thanks & Regards Sandip C Sali
Also If...Please Follow this -
Also if,
As we see the Error int he logs provided, we found,
Unexpected server error. ErrorCode: 0x10010000
Follow the KB:
Clients stop communicating with Symantec Endpoint Protection Manager (SEPM) with HTTP 401 error in Sylink log and HTTP 401.1 error in IIS log
http://service1.symantec.com/SUPPORT/ent-security....
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
What is the database you are
What is the database you are using ?
Title: 'Error: "Unable to communicate with the reporting component" when opening Symantec Endpoint Protection Manager (Embedded Database)'
Document ID: 2008110803510948
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008110803510948?Open&seg=ent
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Unexpected server error.
Unexpected server error. ErrorCode: 0x10010000 the logs has HTTP 403
Title: 'Error: Unable to Communicate with Reporting Component and HTTP 403 Forbidden in IIS with description as "The configured user for the current application pool does not have enough privileges to run CGI"'
Document ID: 2008030706052048
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2008030706052048?Open&seg=ent
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
Try this
Try this
HTTP Error Codes and their meaning
https://www-secure.symantec.com/connect/articles/http-error-codes
http error 403 is present in your server
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
hi
open your IIS
right click symantec web server
clcik on properties
click on directory security
click on autentication and access control
check integrated windows authentication.
try loggin in now, should work fine
if this does not work,
check your IUSR account, most of the times it will be member of guest account and guest account will be disabled.
IUSR accont should be memeber domain users.
or else create a new account and put in IIS, anonymous access.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
hello
My database is microsoft SQL 2005 & Windows XP .I test with symantec endpoint protection support tool and i have go this error message.
Error SEPM Virtual Directories with incorrect permissions:
Location Expected Actual
/LM/W3SVC/1/Root/Reporting Scripts and excutables None
/LM/W3SVC/1/Root/Secars Scripts and excutables None
/LM/W3SVC/1/Root/Secars Scripts and excutables None
SEPM Virtual Directories with incorrect paths:
Location Path
/LM/W3SVC/1/Root c:\inetpub\wwwroot
Error Microsoft SQL Server version 2005.090.4035.00 is not identified version
Error The Secars commucation test failed some tests:
Error Microsoft SQL Server version 2005.090.4035.00 is not identified version
As you have tried everything
As you have tried everything its better to take a backup and reinstall SEPM.
Take a database backup
copy server.xml from Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\conf
copy keystore.jks from Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat\etc.
Reinstall database and restore the files.
Run a SEPM reconfiguration wizard.
Regards,
Srinivas H.P.
HCL Infosystems Ltd
hello
If i uninstall the symantec endpoint manager, do i need to deploy the user again? i don't want to deploy the user again. Is there any other way to fix that problem? i cannot not see only home,monitor,report right now.
Nothing will happen to your
Nothing will happen to your data and clients....
Make sure you take proper backup of DB and the files which i have mentioned...
Regards,
Srinivas H.P.
HCL Infosystems Ltd
hello SHP
I cannot not see only home,monitor, report. It is because of SQL? In other froums they mention permission in IIS.
hello again
in the IIS, If i browse the Reporting it will show (Unexpected Error). I think i needed the permission.
Ya it is because of
Ya it is because of IIS permission... When you do a repair it recreates the IIS permission...
You tried every thing and did not get the solution so I told u to reinstall. Its a last option...
Try this...
https://www-secure.symantec.com/connect/articles/h...
Regards,
Srinivas H.P.
HCL Infosystems Ltd
Check the solution part of
Check the solution part of this forum...
Its really good step by step information about your problem......
https://www-secure.symantec.com/connect/forums/sep...
Regards,
Srinivas H.P.
HCL Infosystems Ltd
hello all
Right now i can login to the endpoint manager. But if i refresh the console page it stay missing.I testing with symantec endpoint protection support tool and i get one error in internet information service.
The error mean that i stay missing the path. I don't know where to find that path in symantec endpoint manager. The error is
SEPM virtual directories with incorrect path
Location Path
/LM/W3SVC/1/Root
I don't know where to put the path.I already put this path to the symantec endpoint protection manager\inetpub but i still get the error.Please help me how to fix this porblem.
Try the steps below..now
Hello,
Try the steps below..now
1) open your IIS
2) right click symantec web server
3) clcik on properties
4) click on directory security
5) click on autentication and access control
6) check integrated windows authentication.
7) try loggin in now, should work fine
if this does not work,
check your IUSR account, most of the times it will be member of guest account and guest account will be disabled.
IUSR accont should be memeber domain users.
or else create a new account and put in IIS, anonymous access.
Also if,
As we see the Error int he logs provided, we found,
Unexpected server error. ErrorCode: 0x10010000
Follow the KB:
Clients stop communicating with Symantec Endpoint Protection Manager (SEPM) with HTTP 401 error in Sylink log and HTTP 401.1 error in IIS log
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008032702341648
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
hello All
Today i fix this problem. I try Mithun Sanghavi Solution & it can fix my error. I check the integrated window authentication & it will fix all of my problem.Thank you for all who helping me.
Thank you very much.
Hello,
Thank you very much for trying the Solution provided.
It would be really appreciated if you could mark the Solution provided as "Solution".
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | SCTS | ITIL v3
Follow me on Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helped yo
Its good to here that problem
Its good to here that problem solved...
Regards,
Srinivas H.P.
HCL Infosystems Ltd
Good to see your issue
Good to see your issue getting resolved.
@ MIthun: Keep up the good work.
Cheers,
Aniket
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