Unable to communicate with reporting component
Updated: 21 May 2010 | 6 comments
Hi,
I upgraded from MR4MP1a to RU5
After I login, the Home, Monitor,Reports icons are blank, and I get an error "Unable to communicate with reporting component"
SEOM installed On Windows Server 2003 R2, Using Embadded Database
Tested the ODBC > Successful
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I am also facing same problem
I am also facing same problem .try one of these
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/beb4238fecda37a588257433006db633?OpenDocument
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/cf4efe8c7640f1074925743500612666?OpenDocument
http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/c338203f13f7f420802575d6002a798e?OpenDocument
Try this
in the folder program files\symantec\symantec endpoint
protection manager\ php.ini
put these lines in ON :
display_errors = Off
display_startup_errors = Off
login in the reporting site by IIS manager and and check what is the error you are getting
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Paste the scm-server-0.log
Paste the scm-server-0.log with is present in Program
Files \Symantec\Symantec Endpoint Protection Manager\tomcat\logs also here
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Hi
Are you trying to log in from RDP or local to the box?
If RDP try loggin in with console access most of the times it works...
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
check the permtion of Inetpub
check the permtion of Inetpub and reporting folder.........add iss_<hostname> and isw group...........
Things are EASY with File Sharing....... It makes easy for Viruses also...!!
Symantec SEP11 STS
Symantec SNAC 11 STS
Try this it worked for me in
Try this it worked for me in one case
To resolve this issue you must re-synchronize the database with the console. Please follow these steps:
Browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ and launch Upgrade.bat.
Follow the on-screen prompts in the Upgrade Wizard Panel and once it has completed attempt to login to the Symantec Endpoint Protection Manager and verify that the error is no longer received.
Prachand Kumar MCSE-2003 Symantec Technical Specialist (SCTS)
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