Endpoint Protection

When i am trying to solve this by testing the ODBC connection it is giving error that "user name and password is incorrect"

and i cross checked with customer again same.

and what problem actually i am facing is in the ADMIN console  first three modules are not coming  just displaying BLANK and after logging immediately it is giving the error " UNABLE TO WITH THE REPORTING COMPONENT"

plase help to sort out this problem

  There can be many reasons for this error follow this document Unable to communicate with the reporting component after logging into the Symantec Endpoint Protection Manager http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/beb4238fecda37a588257433006db633?OpenDocument

is thers any way to reset the DBA password(embeded database) and the OS using is WINDOWS XP

There is a way but you should know your Old password for it try this

http://service1.symantec.com/support/ent-security.nsf/docid/2008011823355248 

Also can you let me know if you go to IIS & try to Browse the Reporting hive under the symantec webserver what do you get.
Try UseID as DBA & password as symantec & see if that works.

I also had similar issues with this. I tested the ODBC connection to the database which was ok. My problem was the username that IIS was using for the reporting php page. It uses the default IIS_username to access the page but for some reason it didnt have the appropriate permissions. I went into the reporting component under IIS to change the authentication method. I used a valid admin account and selected [Integrate Windows Authentication]. I then restarted IIS and all is well now.