Endpoint Protection

I have installed Symantec Endpoint Protection manager 11.0.5002.333 on 3 servers, all windows server 2008 r2 x64, they are each connected to a backend SQL 2008 x64 enterprise server at each site and they all replicate perfectly with each other through SEPM.  My problem is, everytime I login to any of them I get "unable to communicate with the reporting component" and it doesn't show the Home, Monitors, or Reports tab.  And I know some of you will more than likely post the thing about the ODBC connection fix well, that thing doesn't work, mine connects perfectly to the database and that fix is for people using the embedded database.  I've also tried many other "fixes" and none of them seem to work.  I'm leaning torwards something with IIS because of the following fix.  Normally if I open a browser to http://localsite:8014/reporting I get a blank page.  However, if I go to c:\....Symantec Endpoint Protection Manager\Inetpub\Reporting and give the everyone group full access to that folder the reporting site comes up to a login screen and if I attempt to login I then get a blank screen that says "LOGOUT_SPM".  Also after I make this change and try to login to the SEPM it immediately logs me out.  I'm beginning to think this is something with IIS but I've reinstalled IIS and rechecked all the settings several times.  I've attempted to phone Symantec about this problem but they never seem to want to answer the phone so I thought I'd try here.  Any suggestions?

when you are tying to log in try with ip address on the home login page
do u have network service listed in your gpo.

if its on dc try this , if not you can add it locall

Symantec Endpoint Protection: Adding Network Service to the Default Domain Controller Policy
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008010816442248

what do you have in your host file?
you should have loopback address not the ip address of your server.

are you local to the box or remote? installing on console session also fixes this issue.

I have to install it via remote, it's a virtual machine.  Host file is unchanged from how ti comes loaded in a brand new windows server installation.  I've tried logging in via ip address but it does the same thing localhost does.

did you check if network service is added in the gpo

https://www-secure.symantec.com/connect/forums/sepm-1105ru2-reportinglogin-error-server-2008-r2-and-sql-2008

Yeah I just checked and it is added in the GPO.  Anything else?

open a browser
type http://localhost:8014/reporting
note: 8014 is the port number your sepm is on

what do you get?

page cannot be displayed

do you have proxy setting in IE?

if so bypass proxy for local server address.

when i go to that site i get "cannot display the webpage"  please reread the original post, i stated this already.

 Open IIS manager -Symantec webserver - reporting -right click and browse..
Check if you get any error or a login screen.
Also enable Log Visits on secars and check what you get in IIS logs..

Since you are able to receive the login page, I don't think it could be a permission issue... Something else is preventing from loading the home page..

Enable startup errors in the php.ini and try to login, lets see what it says...  And also, you might as well try this before editing php file... Since its a 64 bit OS, Download and install the 64 bit version of JRE from the following location:

https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_Developer-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=jre-6u16-oth-JPR@CDS-CDS_Developer.



* After insalling Java, perform a repair of SEPM ...  and lets see if we have any luck :)

Interesting, I can reach the login page for reporting now via IIS7 Manager and I can login and view the page for reports but it still comes up with that error when I try to login via SEPM

when logging into the manager then rather than localhost:8443 try using servername or Ip address 8433. 

Does the same exact thing.

do you have any diff verion of php installed

How to enable error logging to troubleshoot PHP issues in Symantec Endpoint Protection Manager (SEPM
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008010712380848
eanble the log in and let us know the errors

give a full permission to F:\Documents and Settings\All Users\Application Data\Symantec\Symantec Endpoint Protection Manager\Php

for everyone..

and check.
 

No I don't have any different version of php installed.  I enabled logging but it never creates a log file in the location I specified.  The reporting site comes up and lets me login now so that's probably why.  But why won't the reporting site come up when I login to SEPM is what I want to know??

I guess symantec is pretty much worthless at this point, no suggestions and the enterprise support never answers after being placed on hold for 2.5hrs.  I really want to speak to a supervisor, this is rediculous.

How to Create a new "Reporting" Virtual Directory in IIS Manager for troubleshooting "Unable to Communicate with Reporting Component" issue 

None of these have worked.  I was told by a symantec support tech that it might be that I installed it through a RDP connection but I have since uninstalled it and reinstalled it through a straight console session and the same thing happens.  I do notice this problem only happens when I need to connect it to an external SQL database, if I use the embedded database I never have problems getting into those three reporting tabs.

did u check the database connection as per this document.

http://www.symantec.com/connect/articles/unable-communicate-reporting-component-after-changing-sql-database-authentication-method-sq

Thanks for the above link but why must I change to SQL authentication mode, why won't it work with Windows authentication.  Not to mention those instructions aren't made for my version of IIS 7 so it is going to take me a while to figure out those settings.

give it a try , u can revert back anytime u like :)