Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Unable to complete virus scan on MAC; Error Not Fully Scanned Did not have permission to open file

Created: 07 Sep 2012 | 3 comments

I completed the following in the terminal: defaults write /Library/Preferences/com.Symantec.NAVX IgnorePermPref -bool YES

I received this error: 2012-09-07 18:27:52.381 defaults[745:707] Could not write domain com.Symantec.NAVX; exiting

How do I fix the ability to have a complete a full virus scan. 

Comments 3 CommentsJump to latest comment

sandra.g's picture

I know this is old and MichelleK10 may have already resolved this issue, but...

It looks like MichelleK10 was using the following document:

While scanning, messages appear in scan window: "Not fully scanned"/"Did not have permission to open the file"

The permission-related messages are related to "hidden or protected files owned by Root, with or without restricted privileges" and wouldn't have to do with a scan failing to complete. The "defaults write /Library/Preferences/com.Symantec.NAVX IgnorePermPref -bool YES" command in the Symantec KB article merely stops those (harmless) permissions errors from displaying.

If you're getting "Could not write domain com.Symantec.NAVX" I would suggest trying to repair the permissions via Utilities > Disk Utility. This sounds more like an OS X problem than a SEP for Mac problem, or you may not be an admin user--may want to check Apple Support.


Symantec, Senior Information Developer
Enterprise Security, Mobility, and Management - Endpoint Protection

Don't forget to mark your thread as 'solved' with the answer that best helps you!