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Unable to complete virus scan on MAC; Error Not Fully Scanned Did not have permission to open file

  • 1.  Unable to complete virus scan on MAC; Error Not Fully Scanned Did not have permission to open file

    Posted Sep 07, 2012 07:46 PM

    I completed the following in the terminal: defaults write /Library/Preferences/com.Symantec.NAVX IgnorePermPref -bool YES

     

    I received this error: 2012-09-07 18:27:52.381 defaults[745:707] Could not write domain com.Symantec.NAVX; exiting

     

    How do I fix the ability to have a complete a full virus scan. 



  • 2.  RE: Unable to complete virus scan on MAC; Error Not Fully Scanned Did not have permission to open file



  • 3.  RE: Unable to complete virus scan on MAC; Error Not Fully Scanned Did not have permission to open file

    Posted Sep 09, 2012 12:52 AM

    hi michellek10,

    Any update on this ?



  • 4.  RE: Unable to complete virus scan on MAC; Error Not Fully Scanned Did not have permission to open file

    Posted Nov 16, 2012 07:03 PM

    I know this is old and MichelleK10 may have already resolved this issue, but...

    It looks like MichelleK10 was using the following document:

    While scanning, messages appear in scan window: "Not fully scanned"/"Did not have permission to open the file"
    http://www.symantec.com/docs/TECH91510

    The permission-related messages are related to "hidden or protected files owned by Root, with or without restricted privileges" and wouldn't have to do with a scan failing to complete. The "defaults write /Library/Preferences/com.Symantec.NAVX IgnorePermPref -bool YES" command in the Symantec KB article merely stops those (harmless) permissions errors from displaying.

    If you're getting "Could not write domain com.Symantec.NAVX" I would suggest trying to repair the permissions via Utilities > Disk Utility. This sounds more like an OS X problem than a SEP for Mac problem, or you may not be an admin user--may want to check Apple Support.

    sandra