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Unable to configure Symantec protect 6.0

Created: 25 Jul 2012 | 2 comments


We installed Symantec protection 6.0 at SharePoint app server and installed the Scan engine at WFEs and app server.

When we select "Registered Symantec Scan Engines" through central admin then it the app server is looking fine but the WFEs are showing the error message as "Offline reason: Cannot connect to host or IP address".

Am I missing any configuration or settings?

Any resolution for the same would be highly appreciated :-)

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BenDC's picture

Can the scan engine be accessed from the WFEs? you may need to make changes to your firewall to allow the communications from the WFEs to the Scan Engines if they are in not in the same zones.

DRuxSPR's picture

There are also a number of ports you need to make sure you have open on both the WFE and APP servers.


Having one of these closed off is the most common reason for the communication issue you described.