Have you tried replacing sylink manually on them?
We also have a tool called Sylink replacer to do the same work.
But first manually try to replace the sylink.xml on one of the clients and see if that works.
First export the Sylink.xml of /from the group you want your clients to report to initially.
Click the Clients tab in the SEPM and select the group you want. Right click on it and select Export Communication Settings.
Click browse, select a convenient location and name the file "Sylink.xml".
Click Export.
Click on start button, click on run and in run window type SMC -Stop.
Navigate to the below location and copy and replace the Sylink.xml file under:
"C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.xx.xx.xx\Data\Config"