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Unable to connect to the EMM server error(77)

Created: 01 Nov 2013 • Updated: 09 Nov 2013 | 16 comments
KBN's picture
This issue has been solved. See solution.

HI 

   I have installed netbackup 7.5 on windows7 64bit,

   While i am trying to open activity monitor Unable to connect to the EMM server error(77).

   thanks

Naidu

Operating Systems:

Comments 16 CommentsJump to latest comment

Marianne's picture

Please post output of all of these commands from cmd:

hostname

ipconfig /all

bpclntcmd -self 
(command is in <install-path>\veritas\netbackup\bin)

nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
(command is in <install-path>\veritas\netbackup\bin\admincmd)

See this post for similar issue:

https://www-secure.symantec.com/connect/forums/nbu7506-nbemmcmd-hangs#comment-9341851

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

KBN's picture

Hi!

I am installed Netbackup 7.5 on windows 7 64bit on dell laptop

I installed loopback adopter and specified the ip address

and wireless network adopter it has no ip address it takes the ip address automatically

Below are the what u have asked outputs

please see on resolve my problem

hostname

ipconfig /all

bpclntcmd -self 
(command is in <install-path>\veritas\netbackup\bin)

nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
(command is in <install-path>\veritas\netbackup\bin\admincmd)

1>HOSTNAME

     HOSTNAME : KBN-PC

2> IPCONFIG /ALL

    -------OUTPUT-----

C:\Users\KBN>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : KBN-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Loopback Adapter

   Physical Address. . . . . . . . . : 02-00-4C-4F-4F-50

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c86:c11d:aca4:9931%19(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.4.111(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.4.1

   DHCPv6 IAID . . . . . . . . . . . : 335675468

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

   Physical Address. . . . . . . . . : 78-45-C4-A7-7F-2C

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A1

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c25:6aec:96cc:4133%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, November 02, 2013 10:10:29 AM

   Lease Expires . . . . . . . . . . : Tuesday, December 09, 2149 5:58:08 PM

   Default Gateway . . . . . . . . . : 192.168.2.1

   DHCP Server . . . . . . . . . . . : 192.168.2.1

   DHCPv6 IAID . . . . . . . . . . . : 293882869

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A2

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8DD46E7A-6CBD-45DE-B2F9-6E6C5125DA93}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {854C12B6-B677-4BFC-BCB1-F811E2874C2E

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%26(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{9497FC18-A379-4C19-B83D-BB1FDD4E458A}:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.4.111%21(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{F975AB0A-25B8-4051-9745-EAA7CD6B2BF3}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

3> bpclntcmd -self 

     -------OUTPUT-----

C:\Program Files\Veritas\NetBackup\bin>bpclntcmd -self

gethostname() returned: kbn-pc

host kbn-pc: kbn-pc at 192.168.4.111

aliases:     kbn-pc     192.168.4.111

 getfqdn: No such file or directory

4>       nbemmcmd -listhosts -verbose

      ------OUTPUT-----

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -listhosts -verbose

NBEMMCMD, Version: 7.5

5>  nbemmcmd -getemmserver

     ---output---

C:\Program Files\Veritas\NetBackup\bin\admincmd>nbemmcmd -getemmserver

NBEMMCMD, Version: 7.5

Marianne's picture

Not sure why you posted the screenshots in a totally unrelated discussion?

https://www-secure.symantec.com/connect/forums/nbu7506-nbemmcmd-hangs#comment-9398011

Please try to copy text rather than taking screenshots? It is a lot easier to read text...

Please post output of all of the commands that I have asked for above.
It seems that your master server has problems with own name lookup with the multiple interfaces and IP addresses. You are connected to wireless network as well as LAN cable. If both IP adresses resolve to same hostname, EMM will get 'confused'. See the link that I have referred to above. Different IP adresses on the same server should be bound to different hostnames - either local hosts file or DNS.
One more thing - NBU needs IP addresses on Servers to be fixed. 

Please also tell us more about your installation?
NBU is not supported as Master server on Windows 7.
Or have you installed NBU in a VM on your laptop?

If you have installed NBU in a VM, you need to open cmd in the master server VM and collect all of the output that I have asked for in the previous post.

PS: Best to post here and not via email. I help on the forums for the good of the greater community and is not always online over weekends.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

KBN's picture

Hi!

I am installed Netbackup 7.5 on windows 7 64bit on dell laptop

I installed loopback adopter and specified the ip address

and wireless network adopter it has no ip address it takes the ip address automatically

Below are the what u have asked outputs

please see on resolve my problem

hostname

ipconfig /all

bpclntcmd -self 
(command is in <install-path>\veritas\netbackup\bin)

nbemmcmd -listhosts -verbose
nbemmcmd -getemmserver
(command is in <install-path>\veritas\netbackup\bin\admincmd)

1>HOSTNAME

     HOSTNAME : KBN-PC

2> IPCONFIG /ALL

    -------OUTPUT-----

C:\Users\KBN>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : KBN-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : Belkin

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Loopback Adapter

   Physical Address. . . . . . . . . : 02-00-4C-4F-4F-50

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c86:c11d:aca4:9931%19(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.4.111(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . : 192.168.4.1

   DHCPv6 IAID . . . . . . . . . . . : 335675468

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

   Physical Address. . . . . . . . . : 78-45-C4-A7-7F-2C

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A1

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c25:6aec:96cc:4133%13(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.2.3(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Saturday, November 02, 2013 10:10:29 AM

   Lease Expires . . . . . . . . . . : Tuesday, December 09, 2149 5:58:08 PM

   Default Gateway . . . . . . . . . : 192.168.2.1

   DHCP Server . . . . . . . . . . . : 192.168.2.1

   DHCPv6 IAID . . . . . . . . . . . : 293882869

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EE-F2-36-84-4B-F5-96-41-

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network

   Physical Address. . . . . . . . . : 84-4B-F5-96-41-A2

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8DD46E7A-6CBD-45DE-B2F9-6E6C5125DA93}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Belkin:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {854C12B6-B677-4BFC-BCB1-F811E2874C2E

   Connection-specific DNS Suffix  . : Belkin

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.2.3%26(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : 192.168.2.1

   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{9497FC18-A379-4C19-B83D-BB1FDD4E458A}:

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::5efe:192.168.4.111%21(Preferred)

   Default Gateway . . . . . . . . . :

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1

                                       fec0:0:0:ffff::2%1

                                       fec0:0:0:ffff::3%1

   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{F975AB0A-25B8-4051-9745-EAA7CD6B2BF3}:

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #6

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

captain jack sparrow's picture

seems another post from OP for same on going issue

https://www-secure.symantec.com/connect/forums/unable-connect-emm-server-77-1

Windows 7 is desktop family operating system, NBU was never meant to run as master/media server on Desktop OS. You can install Remote Admin Console/or Java console though.

Try below TN and check if it helps

http://www.symantec.com/docs/TECH192006
http://www.symantec.com/docs/TECH83777
http://www.symantec.com/docs/TECH57690

 Cheers !!!

CJS

Marianne's picture

nbemmcmd commands return no output?

Can we take a step back:

What exactly did you install on your Windows 7 laptop?

Master?

Media?

Admin console?

The blank nbemmcmd output makes me think that you have installed Admin Console, right?

What is the purpose of this installation?

As we have pointed out, NBU master server is not supported on Windows 7.
All you can do with Admin Console is to manage a functioning master server.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

KBN's picture

Hi!

  I reinstall netbckup server (i INSTALLED master server ONLY) in my windows 7 laptop

now i am getting error like UNABLE TO RETRIVE VERSION OF THE  SERVER "KBN-PC".

what i have to do it.

As per your disscussion windows 7 is not supported for NBU server 7.5,

So on which platform i have to install i want to install for practice purpose because i am learning nbu 7.5.

please let me know the installation steps.

And any body have NETBACKUP 7.5 ADMINISTRATION FUNDAMENTALS GUIDE LIKE HANDS ON PRACTICE PLEASE SEND TO THE MY MAIL LIKE

kbnaidu13@gmail.com

Thanks

KBN

revaroo's picture

Open the attachment in this Technote and it will tell you what OS you can use as a Master server:

http://www.symantec.com/business/support/index?pag...

Expannd "Operating System" and go through each one. You'll be interested in the NetBackup Server part for each OS.

You will notice Windows 7 only shows it's available to use in NetBackup as a client.

NetBackup 7.5 Documentation is available here: http://www.symantec.com/docs/DOC5138

SOLUTION
KBN's picture

Hi revaroo!

Thankq so much for great reply.

It is not possible for windows 7 use for both master and clint server?

m

Marianne's picture

You can install Windows Admin Console to manage a Master server.

It seems you have VMware workstation installed on your laptop?

You can install Windows 2008 or a supported Linux version as VM and use that for NBU master server.

To get to know NBU, start with NBU 'Getting Started Guide'. You can find the link to this and all other NBU manuals in the 7.5 documentation link provided by revaroo above.

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

captain jack sparrow's picture

@Marianne : m i seeing something wrong out.. Or is it our post are marked in negatives.. ain't understand what was negative out here from everyone of us who replied...(out of post reply)..... or those were positive but its showing incorrect here.

 Cheers !!!

CJS

revaroo's picture

Captain, I wonder if the negative votes are from a competitor? If not it's either an internet troll or a bug in the forum software?

Marianne's picture

We have asked the admins to investigate and trace the culprit(s).

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Will Restore's picture

I just gave a plus to Jack's post as he gave a good answer. 

Windows 7 is desktop family operating system, NBU was never meant to run as master/media server on Desktop OS. You can install Remote Admin Console/or Java console though.

Odd about all the other minuses; never seen that before.

Will Restore -- where there is a Will there is a way

Marianne's picture

The admins are busy investigating.

These negative votes should stop from today onwards....

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links