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unable to connect to network

Created: 30 Sep 2012 • Updated: 30 Sep 2012 | 7 comments
This issue has been solved. See solution.

My machine was infected by virus. A full scan in safe mode removed the virus., but now I am unable to connect to the network.

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Ashish-Sharma's picture

try to reinstall network driver ..

Is your system infected? Symantec tools to help clear an infection

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Thanks In Advance

Ashish Sharma

Ashish-Sharma's picture

Hi,

You can user SERT tool for removing Virus in system

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US

Update your SEP latest definations..

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=rr

Edit ##

Lan connectivity are available or not ?

Thanks In Advance

Ashish Sharma

P_K_'s picture

There may be a possblity that the  TCP IP stack was corrupted.

Take a back up of the TCP ip settings and  Rebuild the TCP Ip stack.

 At the command prompt, copy and paste (or type) the following command and then press ENTER:

netsh int ip reset c:\resetlog.txt

 Reboot the computer.
 

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

SOLUTION
P_K_'s picture

It just reset the TCP ip stack, that i think might have been corrupted by the virus

How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357
 

MCT MCSE-2012 Symantec Technical Specialist (SCTS)