unable to connect to network
Created: 30 Sep 2012 | Updated: 30 Sep 2012 | 7 comments
This issue has been solved. See solution.
My machine was infected by virus. A full scan in safe mode removed the virus., but now I am unable to connect to the network.
Discussion Filed Under:
Comments 7 Comments • Jump to latest comment
try to reinstall network driver ..
Is your system infected? Symantec tools to help clear an infection
https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Already tried that
Hi,
You can user SERT tool for removing Virus in system
How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions
http://www.symantec.com/business/support/index?page=content&id=TECH131732&locale=en_US
Update your SEP latest definations..
http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=rr
Edit ##
Lan connectivity are available or not ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Lan is available. Sert did not help
There may be a possblity that the TCP IP stack was corrupted.
Take a back up of the TCP ip settings and Rebuild the TCP Ip stack.
At the command prompt, copy and paste (or type) the following command and then press ENTER:
netsh int ip reset c:\resetlog.txt
Reboot the computer.
Prachand MCSE-2012 Symantec Technical Specialist (SCTS)
Great what magic this command did
It just reset the TCP ip stack, that i think might have been corrupted by the virus
How to reset Internet Protocol (TCP/IP)
http://support.microsoft.com/kb/299357
Prachand MCSE-2012 Symantec Technical Specialist (SCTS)
Would you like to reply?
Login or Register to post your comment.