ServiceDesk

I am trying to create a new custom field on Incident Mangement. Say Cost Center.

I am currently installed SD 7.1 SP2.

As per the customization guide, I followed the steps mentioned in customization guide. (SD.Data).

 In the GeneratorsManagement window, expand Generators then double-click SD.Data . The Generate Components wizard opens.

Highlight ServiceDesk Incident and click on Add Property.

The Edit Property window opens. Type a name for the property then select the property 

 Type from the drop-down list. 

I recompiled it and saved it. However the new custom field is not displaying under Profile Definitions  --> Incident Management.

Am I missing any thing. Please help.

Thanks.

Hi,

   Have you created an incident since the additional field?   If you check the database (I think it is ServiceDeskIncidentManagement table {I can confirm this later}) are the new fields listed in there?

Thanks,
Jamie

Yes, I was able to create it in Incident Magagement. However if I try creating it in Change, it is not happening.

Any ideas?

Thanks.

Anything in your Log Viewer in the Symantec Workflow Explorer with a database error after trying to create a change?    Are the fields showing up in the change database?

I am not finding any errors also the filed is not showing in the change data base.

However I am able to create new fields in Incident.

Thanks.

I have the same issue, I need to put custom data in the SD.ChangeManagementsimple form.

If someone could help me.

Regards